Automotive Service Advisor

1 month ago


Cartersville, United States Matthews Kia of Cartersville Full time

"All dealership personnel will treat every customer as potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer’s wants and needs… That is Our Goal"

Join a Winning Team, Where you can find success and a way to change your lifestyle.
The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding.
You will be responsible to assist our clients through their purchase process with an emphasis on customer service.

Description:

Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally.
If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you

About Matthews Kia:

Matthews Kia is family owned and operated.
Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance.
This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.

Responsibilities:

  • Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
  • Utilize walk around process to increase customer awareness of vehicle condition and build rapport
  • Generate service order estimates/quotes for customers
  • Schedule appointments and maintain an organized schedule
  • Conduct post-repair follow up
  • Resolve customer complaints
  • Maintain value, quality, and integrity

Qualifications (Education, Experience, Certifications, Licenses):

  • Minimum high school diploma or GED equivalent required
  • Service Advisor experience a plus
  • Excellent communication and customer service skills
  • Ability to work Monday to Saturday
  • Strong Computer & Phone Skills
  • Professional appearance and work ethic
  • Self-motivated, goal-oriented, and ability to work within a fast-paced environment
  • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
  • Drug-Free Workplace

*All potential employees must pass pre-employment testing including a background check

Benefits:

  • Fast paced work environment
  • Paid training and development
  • Career growth opportunities
  • Medical and dental coverage available after 2 month period
  • Paid vacation

 

Job Type: Full-time

 



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