Customer Service Representative-EYW

4 months ago

Key West, United States Signature Aviation Full time

Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

Work as part of a team to provide everyone with a friendly welcome to Signature.
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services. Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner. Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors. Replenish complementary beverages/supplies, as outlined in the facility appearance standard. Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested. Assist pilots with access to airport and weather information, portals and computers. Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed. Abide by emergency response procedures when/if critical events occur. Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel. Exhibit a positive attitude, consideration and courtesy to everyone at all times. Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport. Create accurate records pertaining to time worked and activities and services performed.

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled. Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety. Operate a multi-line telephone and use the company-approved greeting. Drive cars, vans or other shuttles in some locations, where applicable. Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies. Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders. Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software. Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions. Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity. Ability to prioritize and perform multiple tasks simultaneously. Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa. Ability to read small print.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

To qualify for this position, applicants and those in the role must have:

High School diploma or general education degree (GED) Minimum of 18 years of age. A valid state license is required where applicable (based on locations where driving is required). A professional appearance Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies. Must be legally authorized to work in the country of employment. Ability to successfully and timely complete Signature’s training programs Ability to use a computer and email, including passing computer-based training modules. Strong verbal and written English communication skills. Ability to work flexible schedules and in various weather conditions. Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time) Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field Preferred: knowledge of radio procedures and protocols.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

  • Customer Service Representative

    15 hours ago

    Key West, Florida, United States Hard Rock Full time

    Customer Service Representative WantedAre you a people person with a passion for delivering exceptional customer service? Look no further! As a Customer Service Representative at Hard Rock, you'll be responsible for:Interacting with guests in a warm and welcoming manner.Answering phone inquiries and responding to guest needs.Maintaining a clean and organized...

  • Customer Service Representative

    2 weeks ago

    Key West, Florida, United States Hilton Hotels & Resorts Full time

    About UsHilton Hotels & Resorts is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our team is dedicated to providing warm and personalized service to every guest, every time.Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Key West, Florida, United States Walgreens Full time

    Company Overview: Walgreens is a leading retail pharmacy chain offering a wide range of products and services to its customers.Salary: $15.50-$17.50 per hour, based on experienceJob Description: As a Customer Service Representative at Walgreens, you will be responsible for providing exceptional customer service, processing sales transactions, and...

  • Customer Service Representative

    2 weeks ago

    Key West, Florida, United States Hertz Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers.Key Responsibilities:Rental Processing: Manage the rental process from start to finish, ensuring seamless transactions and positive customer...

  • Customer Service Representative

    15 hours ago

    Key West, Florida, United States Coach Full time

    **About the Role**We are currently seeking a Customer Service Representative to join our team at Coach. As a key member of our sales floor team, you will provide exceptional customer service, maintaining a friendly and approachable demeanor at all times.**Key Responsibilities**Welcome customers warmly, engaging in conversation to understand their needs and...

  • Customer Service and Sales Representative

    15 hours ago

    Key West, Florida, United States Pet Supermarket Full time

    Job DescriptionPet Supermarket is seeking a Customer Service and Sales Representative to join our team. In this role, you will be responsible for providing an exceptional customer experience, processing transactions efficiently, and maintaining a clean and organized store environment.Key Responsibilities:Assist customers with their queries and provide...

  • Customer Service Representative

    17 hours ago

    Longboat Key, Florida, United States CVS Health Full time

    We are seeking a highly skilled Customer Service Representative to join our team at CVS Health. As a Customer Service Representative, you will be responsible for providing exceptional customer service by responding to customer inquiries and resolving customer complaints in a timely and professional manner.You will also be responsible for operating a cash...

  • Customer Service Representative

    3 days ago

    Key Biscayne, Florida, United States Domino's Franchise Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction with every interaction.

  • Sales and Service Representative

    12 hours ago

    Key West, Florida, United States Sunglass Hut Full time

    About Sunglass HutSunglass Hut is a leading retailer of sunglasses and eyewear, and we are seeking a Sales and Service Representative to join our team.Job OverviewThis role involves working with customers to understand their needs, providing personalized recommendations, and ensuring a positive shopping experience.Key ResponsibilitiesThe Sales and Service...

  • Customer Service Representative

    6 days ago

    Long Key, United States MHC Equity Lifestyle Properties Full time

    We are seeking a highly skilled Customer Service Representative to join our team at MHC Equity Lifestyle Properties in Long Key, Florida. This is an excellent opportunity for individuals who possess exceptional customer service skills and a passion for delivering memorable experiences.">The estimated annual salary for this role is approximately...

  • Customer Service Ambassador

    11 hours ago

    Key West, Florida, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. The estimated salary for this role is around $40,000 per year.About the JobYou will be the face of our store, greeting customers and assisting them with their selections. Your primary responsibility will be to complete cash register...

  • Customer Service Representative

    3 days ago

    West Palm Beach, Florida, United States Warrior Service Company LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Warrior Service Company LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.Job DescriptionThis role involves providing timely and effective support to our customers, ensuring that their needs are met...

  • Customer Service Representative

    9 hours ago

    Cedar Key, Florida, United States Seacoast Bank Full time

    The estimated salary for this role is $45,000 - $60,000 per year.Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Seacoast Bank. As a Senior Teller, you will play a vital role in building strong relationships with our customers, providing exceptional service, and ensuring that their financial...

  • Retail Customer Service Specialist

    2 weeks ago

    Key West, Florida, United States Circle K Stores, Inc. Full time

    About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will work closely with colleagues to ensure seamless customer experiences and consistently meet or exceed sales targets.

  • Sales and Customer Service Representative

    12 hours ago

    Key West, Florida, United States GNC Holdings, Inc. Full time

    About the Role:This part-time sales associate position is designed for individuals who are passionate about health and wellness and enjoy working in a dynamic retail environment.You will play a key role in promoting GNC's brand and values, while providing exceptional customer service and building strong relationships with customers.We offer a competitive...

  • Customer Service Associate

    3 weeks ago

    Key West, United States Hertz Full time

    As a Customer Service & Sales Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a rewarding...

  • Airline Customer Service Representative

    6 days ago

    Key West, Florida, United States GAT Airline Ground Support Full time

    Job SummaryGAT Airline Ground Support is seeking a highly skilled and detail-oriented Airport Customer Service Agent to join our team. As the first point of contact for passengers, this role requires exceptional customer service skills, proficiency in computer systems, and ability to work in a fast-paced environment.The ideal candidate will be responsible...

  • Retail Sales and Service Representative

    4 weeks ago

    Key West, Florida, United States Comcast Full time

    Job Overview: Comcast is seeking a Retail Sales and Service Representative to join our team. In this role, you will have the opportunity to work with customers to understand their needs and provide solutions that meet their expectations.Salary: The estimated annual salary for this role is around $52,000, which includes a base pay of $15.63 per hour and...

  • Customer Service Representative

    7 days ago

    West Columbia, United States Kelly Services, Inc. Full time

    L The Representative role supports the contact center by servicing customers through inbound/outbound calls and emails. l Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Staffing

  • Senior Customer Service Representative

    2 weeks ago

    Cedar Key, Florida, United States Seacoast Bank Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Customer Service Representative to join our team at Seacoast Bank. As a key member of our branch operations, you will be responsible for providing exceptional customer service, building strong relationships with clients, and ensuring the smooth operation of our deposit services.About the...