Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Warrior Service Company LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.
Job DescriptionThis role involves providing timely and effective support to our customers, ensuring that their needs are met efficiently and professionally. You will work closely with our technicians and dispatch team to coordinate schedules, resolve issues, and provide outstanding service delivery.
- Answering customer inquiries and resolving complaints in a timely and professional manner.
- Coordinating schedules and assigning work to technicians to ensure efficient service delivery.
- Providing detailed routes and scheduling information to our customers, up to two weeks in advance.
- Scheduling home visits and deliveries, and communicating with customers to confirm appointments.
You will also be responsible for:
- Documenting customer interactions and correspondence in our CRM system.
- Communicating effectively with technicians and other stakeholders to resolve issues and improve service delivery.
- Preparing reports and correspondence as required by our management team.
We offer a competitive salary of $18-$22 per hour, plus a range of benefits, including health insurance, dental insurance, 401(k), and paid time off.
This is a full-time position, working Monday to Friday, 8am-4:30pm, based in Bronx, NY.
Our ideal candidate will have:
- 2-3 years of experience in customer service or dispatching.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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