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Bilingual Medical Scheduler

3 months ago

McAllen, United States Quantum Pain and Orthopedic Full time

Quantum Pain and Orthopedics is a premier outpatient clinical network serving the San Antonio and Austin, TX areas. Our specialty is combining high quality healthcare with compassion and excellence. QPO strives to create a team that highlights our culture of diversity, ethics, and collaboration. Come join our team at Quantum Pain and Orthopedics and uncover the excellence in YOU


Quantum Pain and Orthopedics is looking for a Full-Time, Bilingual Medical Scheduler in McAllen, TX (78503). The scheduler would be responsible for checking-out patient and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.


ESSENTIAL FUNCTIONS:

  • Communicates with all appropriate parties regarding patient and procedure
  • Follows-up and ensures all documentation is obtained
  • Verifies if all authorizations have been obtained prior to scheduling procedures
  • Schedules and/or reschedules patient follow-ups and procedures
  • Coordinates transportation for our procedure patients, if needed
  • Inform and provide patient with necessary information and instructions prior to procedure date
  • Follows-up on all Canceled or No-Show Patients
  • Check-out patients
  • Sends prescriptions to pharmacy via fax or e-mail
  • Move patients through appointments as scheduled
  • Answer telephone and deal with inquiries
  • Update patients' information into database
  • Able to travel between various locations if needed
  • Flexible scheduling may be required to meet company needs
  • Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
  • Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
  • Strong attention to detail: being careful about detail and thorough in completing work tasks
  • Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
  • Exceptional customer service and phone etiquette
  • Ability to communicate professionally with patients
  • Bilingual; fluent in English and Spanish

EDUCATION AND EXPERIENCE:

  • High School diploma; some college preferred
  • Minimum 1-2 years in medical office scheduling setting

BENEFITS OFFERED:

  • 3 Medical Plans
  • 2 Dental Plans
  • 1 Vision Plan
  • Employee Assistance Program
  • Short and Long-Term Disability Insurance
  • Basic and Voluntary Life with AD&D Plan
  • 401(k) with a 2-year vesting
  • PTO + Holidays

Please visit our website for more information:

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.



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