Bank Manager
4 months ago
- Grow the Retail Bank Net Income and Image in Community
- Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income.
- Control bank expenses as appropriate.
- Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
- Implement retail operating procedures and protocols.
- Proactively make referrals to bank partners that result in additional revenue to the bank.
- Participate in community groups or events to promote the bank’s image.
- Lead and Manage the Performance of the Retail Bank Team
- Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
- Provide on-site leadership and motivation as well as direct the work of retail bank employees.
- Guide employee matters including hiring, compensation, work schedule, promotion and discipline.
- Train and develop retail bank team for their current and future role.
- Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation.
- Ensure Consistent Delivery of a Superior Customer Experience
- Demonstrate excellent customer service skills and ensure same by retail bank team.
- Create a welcoming, engaging, and professional environment for clients and your team to experience.
- Proactively resolve client issues and ensure follow-through by bank team.
- Proactively match bank products and services to client needs and ensure same by bank team.
- Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services.
- Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
- Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
- Complete periodic compliance training.
- Ensure adherence to aforementioned points by bank team.
- Perform other duties as assigned or required.
- High School Diploma or equivalent
- Previous banking experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
- Ability to travel to Wichita, KS during first week of employment for required week-long training
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