Bank Manager

1 week ago

Wichita Falls, Texas, United States Equity Bank Full time
Job Summary

We are seeking a highly skilled and experienced Bank Manager to join our team at Equity Bank. As a key member of our retail banking team, you will be responsible for leading and managing the performance of our retail bank team, ensuring consistent delivery of a superior customer experience, and demonstrating compliance with applicable laws and regulations.

Key Responsibilities
  1. Lead and Manage the Performance of the Retail Bank Team
  • Conduct sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
  • Provide on-site leadership and motivation, as well as direct the work of retail bank employees.
  • Guide employee matters, including hiring, compensation, work schedule, promotion, and discipline.
  • Train and develop retail bank team members for their current and future roles.
  • Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation.
Ensure Consistent Delivery of a Superior Customer Experience
  • Demonstrate excellent customer service skills and ensure same by retail bank team.
  • Create a welcoming, engaging, and professional environment for clients and team members.
  • Proactively resolve client issues and ensure follow-through by bank team.
  • Proactively match bank products and services to client needs and ensure same by bank team.
  • Make periodic visits to small business clients to assess needs, confirm satisfaction, or promote additional services.
Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
  • Actively work with clients to understand each client's normal account activity, as appropriate for this position.
  • Complete periodic compliance training.
Requirements
  • High School Diploma or equivalent
  • Previous banking experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions
  • Ability to travel to Wichita, KS during first week of employment for required week-long training

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