Program Manager
3 weeks ago
Key Responsibilities:Program Management:
- Plan, implement, and oversee program activities and services to achieve organizational goals.
- Coordinate with staff and stakeholders to ensure smooth program operations and address issues.
- Monitor program performance, track key metrics, and prepare outcomes and progress reports.
- Build and maintain relationships with families, providing them with comprehensive information about program offerings.
- To effectively recruit a diverse range of families from the Jordan Downs Community for your programs, you’ll need a strategic outreach plan that is culturally sensitive and community-focused.
- Conduct presentations and informational sessions to introduce the program to families and community organizations.
- Organize and attend community events to promote the program and engage with prospective families.
- Provide direct support and guidance to program participants as needed.
- Develop and maintain positive relationships with participants, addressing their needs and concerns.
Staff Coordination:
- Supervise program staff, including scheduling, training, and performance feedback.
- Facilitate staff meetings and ensure effective communication within the team.
- Curriculum should be submitted to the Educational Director weekly to ensure it aligns with the mission of Children Mending Hearts.
- Oversee the upkeep and maintenance of the program building, including routine cleaning, repairs, and safety inspections.
- Coordinate with maintenance staff or contractors to address facility issues or emergencies.
- Ensure compliance with health and safety regulations and maintain a safe, functional environment for staff and participants.
- Manage program supplies and equipment, including inventory tracking and ordering.
- Ensure efficient and effective use of resources.
- Assist in the preparation and management of the program budget, including tracking expenditures and ensuring appropriate use of financial resources.
Community Outreach:
- Represent the program at community events and meetings to build partnerships and promote program activities.
- Engage with community organizations and stakeholders to enhance program visibility and impact.
- Ensure the program operates in accordance with organizational policies, procedures, and relevant regulations.
- Prepare and submit required reports and documentation in a timely manner.
Qualifications:
- Bachelor’s degree in management, social services, facilities management, or a related field (or equivalent experience).
- Proven experience in program coordination or management, with a strong understanding of program operations and administration.
- Experience in building maintenance or facilities management is preferred.
- Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
- Problem-solving skills and the ability to address facility issues promptly and effectively.
- Proficiency in using google suite software and basic facility management tools.
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