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Community Manager

4 months ago

Tiffin, United States The NRP Group Full time

Come join NRP’s A+ team We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

Commission and bonus opportunities Paid vacation and sick leave 11 Paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs

For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

Visit for more information.

Come join the NRP Team as a Community Manager at our Tiffin, OH property, Tiffin Pointe

Position Summary:

Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Essential Functions Statement(s):

Financial

Oversee all financial performance of the property and work towards achieving budgeted NOI

Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent

Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees

Develop cost saving strategies in an effort to reduce budgeted expenses

Create annual operating budget and business plan with Accounting team and Regional Property Manager

Review financial statements in a timely fashion, working closely with the property accounting team members

Prepare variance report on a monthly basis

Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed

Recommend and oversee all capital improvements, deferred maintenance and upgrade programs

Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing

Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment

Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline

Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions


Marketing

Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared

Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans

Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge

Evaluate and make recommendations for rental pricing

Monitor daily move-in/move-out property status reports and manage the monthly renewal process

Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results

Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.

Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards

Maintain passing e-shop, phone shop, and physical shop scores


Customer Service

Complete a daily inspection of the property and market-ready units

Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met

Supervise safety and risk management functions including coordinating monthly safety meetings

Review resident retention programs, in an effort to continue to meet residents needs and improve retention

Provide excellent customer service and display courteous and professional attitude toward all customers

Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends


Personnel Development

Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values

Train, coach, and mentor team members, working with the training department as well as providing on-going feedback

Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication

Generate employee schedules in e-time and audit missed punches

Provide ongoing feedback to team members

Provide recommendations for compensation adjustments, promotions, and terminations

Perform other duties as required

May occasionally be required to assist at other properties

Run errands to support the property as necessary

SKILLS & ABILITIES

Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred

Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards

Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred

Other Requirements : Valid driver’s license and reliable transportation