Manager, Global Market Ops

5 months ago

San Francisco, United States VISA Full time

Job Description And Responsibilities

Team background:

When Oliver Jenkyn, Group President, took his new role in early 2023 – he stood up the “Global Markets” team. This group of executives represents 100% of the revenue of the company, bringing together 5 of the Regional Presidents and the key client-facing functions (MS&A, DP, Global Clients, Global Deals). The Operations team is responsible for supporting the Group President as well as the Global Markets team more broadly in achieving its top priorities (OKRs) – across an array of strategic and operational activities.

Job Description:

The Manager, Global Markets Operations is a key member of the Global Markets Operations team, reporting to the VP, Global Markets Operations. They will focus on both strategic and execution-oriented topics.

Strategic topics could include: global coordination on key risks facing multiple regions (e.g., A2A, RTP, Wallets, Regulatory activity, Localization), consideration of new business and operating models, identification of key trends impacting our business and codification of a “library” of local payments experiences globally, MSO priorities, Sales Transformation initiatives, SMB Acceptance priorities, optimizing and streamlining corporate processes (e.g., Deal Refresh) etc. 

Execution-oriented topics could include: OKR authoring and tracking, EC reporting on key business updates across the Global Markets team, crafting presentations on key business topics and global payments trends for external /internal audiences, Quarterly Business Reviews facilitation, Budget facilitation, crafting agendas and content for market visits around the world, planning for key events like AMK, etc.

Across all topics, the role will require highly effective collaboration and stakeholder engagement across a wide array of functions – incl. collaborating with senior leaders (key stakeholders include but are not limited to: Regional and functional BPOs, Regional Leadership teams, Country Managers, Global Sales and Commercial Operations, the Office of the CEO, Finance, Corporate Strategy, and more).

Responsibilities include supporting the VP on:

Owning and prioritizing the running list or “backlog” of topics relevant for the President and the Global Markets team Executing against the key priorities Preparation of materials for key forums and meetings – slide deck creation and scripting Assisting in the development of perspectives on a range of priority strategic initiatives as indicated by Group President Crafting the agenda and working with stakeholders on content for the President’s key internal forums: The Global Markets Leadership team and the Market Leadership Council Contributing to the knowledge of key market themes/trends Supporting the management of the Global Markets Team and the Group Presidents’ own operating model (e.g., market visits, corporate calendar, process optimization etc.) Engaging with stakeholders across a range of priority topics Collecting data on financial and other business performance and synthesizing outcomes (for mid and year-end assessments)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Relocation assistance is not provided for this role

Qualifications

Basic Qualifications:

• 5 years of relevant work experience with a Bachelor's Degree or 2 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or 0 years relevant work experience with a PhD

Preferred Qualifications:

• 7 or more years of relevant work experience with a Bachelor’s Degree or 5 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA etc.)
• Knowledge of Visa business, strategy, and operating model
• Strong proficiency in Microsoft PowerPoint and Excel
• Highly structured and organized. Able to dynamically prioritize across several topics
• Highly proactive with ownership mentality
• Great problem-solver (ability to absorb a lot of information and summarize/synthesize key takeaways, able to quickly put down perspective and iterate, etc.)
• Curious and fast-learner with a positive can do attitude
• Highly collaborative with colleagues. Comfort and poise when interfacing with senior executives
• Comfort with some ambiguity / able to dynamically adjust to changing environment
• Highly motivated and excited by the potential to craft this new function and team
• Action-oriented (able to take high levels ideas into practical next steps and execution plans)
• Strong writer
• Analytical (Excel, quick back-of-envelope math, etc.)

Additional Information

Work Authorization:  Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 118,500.00 to 136,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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