Customer Experience Lead

3 weeks ago

Chandler, United States Bank of America Full time

Description

:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us


Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prioritizes work for one team. Learning to collaborate with cross-functional teams. With some guidance, creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Individual contributor.

About Bank of America – Global Technology:

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies, and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management. Innovation is at the heart of all Global Technology does.

Enterprise Cloud Platforms Team:

Enterprise Cloud Platforms team in the CTO organization offers Private and Public Cloud platforms for Bank of America’s developers to drive faster time-to-market and innovate with private and public cloud capabilities. We believe in a high-quality engineering culture with a customer and product mindset. We design for enterprise scale and resilience to ensure products can be adopted across Lines of Business.

As part of this team, you will have a large impact on the evolution of the next generation of Cloud services for Bank of America and explore an extensive list of new technologies that will drive delivery across our company.

We are looking to hire an experienced Cloud Product Owner focused on Customer Experience and User Experience. This role will facilitate, develop, and complete user journeys and product design deliverables for the Enterprise Cloud Platforms organization. This role will work closely with technology stakeholders and requires the ability to understand business requirements and document processes and tasks required to use the products in development.

Job Summary:

Reporting to the product management office Works with other technical product managers through requirements gathering, product design, and defining user experience requirements and friction points Aligns to the product strategy and vision for product development Consulting with clients to understand their goals Conducting usability testing Creating wireframes, storyboards, sitemaps and screen flows Works across Global Technology engineers to gather customer requirements and identify the integration dependencies to operationalize product adoption Define requirements for product development that represent technical delivery, controls enablement, and operational maturity Maintain the service and capability documentation, roadmaps, and growth targets

Required Qualifications:

5+ years’ experience as a technical product manager or customer experience lead Demonstrates understanding of modern or cloud technologies Experience working with cloud services providers (CSPs) Competency in implementing technology operating models for financial services technology Experience in agile development and tooling Excellent communication, organizational leadership, coaching, and troubleshooting skills Strong executive presence and the ability to communicate complex technology solutions to senior stakeholders

Shift:

1st shift (United States of America)

Hours Per Week: 

40

  • Customer Experience Team Lead

    21 hours ago

    Chandler, Arizona, United States DISH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will be responsible for leading a team of non-supervisory employees and ensuring that our customers receive exceptional service.Key ResponsibilitiesDirectly supervise...

  • Customer Experience Coordinator

    2 days ago

    Chandler, Arizona, United States Toyota Motor Sales, U.S.A., Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Specialist. As a key member of our Customer Assistance Team, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.Key ResponsibilitiesAnalyze payment...

  • Customer Experience Representative

    1 day ago

    Chandler, Arizona, United States D.R. Horton Full time

    About D.R. HortonD.R. Horton, Inc. is a leading homebuilder in the United States, publicly traded on the New York Stock Exchange.We are a company that specializes in the construction and sale of high-quality homes designed for entry-level buyers.Key Responsibilities:Provide exceptional customer service to homeowners and potential buyersAssist with warranty...

  • Customer Experience Specialist

    1 day ago

    Chandler, Arizona, United States Toyota Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Toyota. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Customer Experience Expert

    3 weeks ago

    Chandler, United States Global Patent Solutions, LLC Full time

    Job DescriptionJob DescriptionGlobal Patent Solutions, LLC (GPS) is an Intellectual Property research and consulting firm founded to meet the demanding needs of Inventors and IP professionals around the world for high-quality patent research and consulting. From our headquarters in Arizona, we currently service a global client-base of IP Attorneys,...

  • Customer Service Lead, AZ

    2 months ago

    Chandler, United States Dunn-Edwards Full time

    $17.50 - $22.50 per hour DUNN-EDWARDS: THE BEST JOB IN RETAIL! HERE'S WHY: Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their career: store operations, field sales and corporate support roles. We love our...

  • Cloud Product Owner

    24 hours ago

    Chandler, Arizona, United States Bank of America Full time

    About the RoleWe are seeking an experienced Cloud Product Owner to join our Enterprise Cloud Platforms team at Bank of America. As a key member of our team, you will be responsible for defining and prioritizing product requirements, working closely with stakeholders to understand business needs, and collaborating with cross-functional teams to deliver...

  • Customer Service Operations Lead

    4 days ago

    Chandler, Arizona, United States Albertsons Companies Full time

    Role Overview:As a Customer Service Operations Lead, you will play a crucial role in enhancing the customer experience by delivering exceptional service and ensuring efficient operations.Key Responsibilities:- Provide outstanding customer support and ensure that all patrons receive prompt, courteous, and precise service.- Supervise daily operations and...

  • Customer Experience Team Leader

    23 hours ago

    Chandler, Texas, United States Brookshires Grocery Company. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at Brookshires Grocery Company. As a key member of our leadership team, you will be responsible for leading front-end operations and staff to promote a high level of engagement and customer satisfaction.Key ResponsibilitiesSupport upper management in...

  • Customer Experience Advocate for DISH Wireless

    1 day ago

    Chandler, Arizona, United States DISH Full time

    About the RoleWe are seeking a highly motivated and customer-focused Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.Key ResponsibilitiesProvide quality customer...

  • Sales Associate

    1 day ago

    Chandler, Arizona, United States Gap Inc. Full time

    About the RoleIn this role, you will engage and connect with our customers by providing exceptional customer service. You will be an expert in product and utilize this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions, and events, and execute...

  • Field Applications Technology and Customer Experience Supervisor

    2 months ago

    Chandler, United States 1000 KLA Corporation Full time

    Description /Preferred Qualifications Manage Metrology Applications teams across worldwide (WW) Intel Foundry sites. Set goals and objectives for Apps team. Train and develop Apps team. Drive PSA of Metrology tools across WW sites. Assess and deliver customer Applications development needs. Work with various product account managers to drive...

  • Custodian Team Member

    1 day ago

    Chandler, Arizona, United States Crayola Experience Full time

    About the RoleCustodian Team Members play a vital role in maintaining the cleanliness and safety of our facilities at the Crayola Experience. As a key member of our facilities team, you will be responsible for ensuring that our buildings are clean, well-maintained, and free from hazards.Key ResponsibilitiesCleaning and Sanitation: Clean and service...

  • Janitorial Services Specialist

    1 day ago

    Chandler, Arizona, United States Crayola Experience Full time

    About the RoleCustodian Team Members play a vital role in maintaining the cleanliness and safety of our facilities at the Crayola Experience. As a key member of our facilities team, you will be responsible for ensuring that our buildings and grounds are clean, well-maintained, and free from hazards.Key ResponsibilitiesClean and service restrooms, including...

  • Customer Service Rep

    2 months ago

    Chandler, United States Elwood Staffing Full time

    Do you have sales and customer service experience? Do you find yourself to be outgoing? Apply NOW! Company Profile. This client is a leading provider for moving and storage containers What's in it for you? Elwood Staffing associates are eligible for Customer Service, Service, Retail, Staffing, Customer

  • Travel Nurse RN

    4 weeks ago

    Chandler, United States Lead Health Full time

    Job DescriptionLead Health is seeking a travel nurse RN Telemetry for a travel nursing job in Chandler, Arizona.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 09/16/2024Duration: 18 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe need a Telemetry Travel RN to make a positive impact on patient care!There are...

  • Travel Nurse RN

    4 weeks ago

    Chandler, United States Lead Health Full time

    Job DescriptionLead Health is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Chandler, Arizona.Job Description & RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: RNStart Date: 09/16/2024Duration: 18 weeks36 hours per weekShift: 12 hours, flexibleEmployment Type: TravelWe need a Progressive Care Unit Travel RN...

  • Travel Nurse RN

    4 weeks ago

    Chandler, United States Lead Health Full time

    Job DescriptionLead Health is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Chandler, Arizona.Job Description & RequirementsSpecialty: Med Surg / TelemetryDiscipline: RNStart Date: 09/16/2024Duration: 17 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe need a Med-Surg - Telemetry Travel RN to make a positive...

  • Travel Nurse RN

    1 month ago

    Chandler, United States Lead Health Remote Work Freelance Full time

    Lead Health is seeking a travel nurse RN Telemetry for a travel nursing job in Chandler, Arizona.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 09/16/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelWe need a Telemetry Travel RN to make a positive impact on patient care! There are Travel...

  • Travel Nurse RN

    4 weeks ago

    Chandler, United States Lead Health Full time

    Job DescriptionLead Health is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Chandler, Arizona.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNStart Date: 09/16/2024Duration: 17 weeks36 hours per weekShift: 12 hours, flexibleEmployment Type: TravelWe need a Emergency Room Travel RN to make a...