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Customer Experience Expert

3 months ago

Chandler, United States Global Patent Solutions, LLC Full time
Job DescriptionJob Description

Global Patent Solutions, LLC (GPS) is an Intellectual Property research and consulting firm founded to meet the demanding needs of Inventors and IP professionals around the world for high-quality patent research and consulting. From our headquarters in Arizona, we currently service a global client-base of IP Attorneys, Companies, Federal Agencies, Patent Agents, Business Leaders, R&D Teams, Universities, Entrepreneurs and Inventors.

Our trademarked slogan “Decisions are only as good as the data on which they rely.”, is at the core of what we do. We are committed to providing our clients with the most accurate, up-to-date and reliable data. We yearn to continuously build the strongest relationships and provide only the best services to our clients.

Job Description:

We are looking for a motivated Client Experience Expert to join our team. This is a great opportunity to join a dynamic and rapidly growing Intellectual Property (IP) company with clients around the globe. A strong work ethic, communication and entrepreneurial spirit are desired. The ideal candidate must be self-motivated, eager to take on new responsibilities and possess top-notch customer service and sales skills.

Responsibilities:

  • Follow up with existing clients to ensure satisfaction of products and services.
  • Assure timely response to all incoming emails and requests for estimates.
  • Engage/on-boarding of new clients to ensure expectations are being met.
  • Work with technical managers and to create custom quotes, proposals and/or contracts for products and services.
  • Work closely with technical managers to ensure timely delivery of products and services.
  • Manage all in-coming new client and existing client requests for products and services.
  • Upsell existing clients on existing and new products and services.
  • Be responsible for timely and accurate reporting. Reporting will include sales calls made, proposals submitted, disposition of existing clients and disposition of new prospects.
  • Meet or exceed Key Performance Indicators (KPIs)

** THIS IS A REMOTE POSITION



The ideal Client Experience Expert candidate will have:

  • Excellent communication skills and enjoy communicating with potential customers and customers.
  • A proven track record as a self-motivated, entrepreneurial-spirited executor of customer service and inside sales experience.
  • Experience providing the highest level of customer service possible.
  • Experience upselling and selling of new products and services to existing clients.
  • Work closely with the executive team to think outside the box to solve problems.