Current jobs related to Customer Experience Team Lead - Chandler Arizona - DISH

  • Team Lead

    6 days ago

    Chandler, Arizona, United States DISH Full time

    Job Title: Team Lead - Customer Experience OperationsJob Summary: We are seeking a highly skilled Team Lead to join our Customer Experience Operations team at DISH. As a Team Lead, you will be responsible for supervising non-supervisory employees, interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance,...

  • Coach/Team Lead

    2 weeks ago

    Chandler, Arizona, United States DISH Full time

    About DISHDISH, an EchoStar company, has been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.Job SummaryOur Customer Experience...

  • Customer Experience Lead

    3 months ago

    Chandler, United States Bank of America Full time

    Description : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work...

  • Attractions Team Member

    1 week ago

    Chandler, AZ, United States Crayola Experience Full time

    Job Summary:As an Attractions Team Member at Crayola Experience, you will be the face of our brand, providing exceptional guest service and ensuring a memorable experience for all visitors. Your primary responsibilities will include greeting guests, answering questions, and facilitating art projects and activities. You will also be responsible for...

  • Custodian Team Member

    2 weeks ago

    Chandler, Arizona, United States Crayola Experience Full time

    Custodian Job SummaryWe are seeking a highly motivated and detail-oriented Custodian to join our team at The Crayola Experience. As a Custodian, you will play a critical role in maintaining a clean and safe environment for our guests and employees.Key Responsibilities:Clean and service restrooms, including restocking supplies and sanitizing surfacesSweep,...

  • Customer Experience Associate

    4 days ago

    Chandler, Arizona, United States Chico's FAS Full time

    About UsChico's FAS is a leading fashion retailer offering a curated selection of clothing, accessories, and gifts for women. We're passionate about delivering an exceptional customer experience and fostering a positive, inclusive work environment.Job SummaryWe're seeking a highly motivated and organized Customer Experience Associate to join our team. As a...

  • Restaurant Team Lead

    1 month ago

    Chandler, Arizona, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving high-quality pizzas and salads to our customers. We're committed to creating a positive and inclusive work environment where everyone feels valued and empowered to succeed.Job SummaryWe're seeking a skilled Restaurant Team Lead to join our team! As a Restaurant Team...

  • Team Lead Cleaner

    2 weeks ago

    Chandler, Arizona, United States Two Maids Full time

    Job Opportunity at Two MaidsWe are seeking a highly motivated and organized Team Lead Cleaner to join our team at Two Maids. As a Team Lead Cleaner, you will be responsible for leading a team of cleaners to provide exceptional cleaning services to our clients.Responsibilities:Lead a team of cleaners to ensure high-quality cleaning services are provided to...

  • Customer Service Lead

    4 weeks ago

    Chandler, United States Arizona Department of Economic Security Full time

    Arizona Department of Economic Security - Customer Service Lead Location: Chandler, Arizona Apply Now As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide...

  • Customer Service Lead

    4 weeks ago

    Chandler, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous...

  • Travel Nurse RN Lead

    2 months ago

    Chandler, Arizona, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Med-Surg Registered Nurse to join our team at a top-rated healthcare facility in Chandler, Arizona. As a Travel Nurse with Lead Health, you'll have the opportunity to work on a 12-hour night shift, 36 hours per week, and enjoy a high-paying and flexible lifestyle with low stress and...

  • Travel Nurse RN Lead

    1 month ago

    Chandler, Arizona, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Telemetry Registered Nurse to make a positive impact on patient care. As a Travel Nurse with Lead Health, you'll have the flexibility to choose from a variety of assignments that fit your needs and preferences.Exceptional BenefitsCompetitive weekly payComprehensive medical, dental, and...

  • Bakery Team Lead

    2 weeks ago

    Chandler, Arizona, United States Bashas' Full time

    Job Title: Assistant Bakery Team LeadAt Bashas', we're seeking a highly motivated and customer-focused Assistant Bakery Team Lead to join our team. As a key member of our bakery department, you will be responsible for leading a successful team, providing exceptional customer service, and ensuring the highest quality products are delivered to our...

  • Customer Service Lead

    1 month ago

    Chandler, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Provide...

  • Travel Nurse RN Lead

    2 weeks ago

    Chandler, Arizona, United States Lead Health Full time

    Unlock Your Potential as a Travel Nurse RNWe're seeking a skilled Telemetry Registered Nurse to join our team at Lead Healthstaff. As a travel nurse, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Benefits of Working with Lead HealthstaffCompetitive weekly payComprehensive benefits...

  • Attractions Team Member

    3 weeks ago

    Chandler, Arizona, United States Crayola Experience Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Attractions Team Member to join our team at Crayola Experience. As an Attractions Team Member, you will play a critical role in ensuring our guests have a rewarding and memorable experience.Key ResponsibilitiesProvide Exceptional Guest Service: Greet all guests, answer questions, and provide...

  • Attractions Team Member

    5 days ago

    Chandler, Arizona, United States Crayola Experience Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Attractions Team Member to join our team at the Crayola Experience. As an Attractions Team Member, you will play a critical role in ensuring our guests have a rewarding experience that will keep them coming back again and again.Key ResponsibilitiesProvide Exceptional Guest Service: Consistently...

  • Team Lead Cleaner

    5 days ago

    Chandler, Arizona, United States Two Maids Full time

    About the Role:We are seeking a highly motivated and organized Team Lead Cleaner to join our team at Two Maids. As a Team Lead Cleaner, you will be responsible for leading a team of cleaners and ensuring that our high standards of quality and customer satisfaction are met.Key Responsibilities:Lead a team of cleaners and provide guidance and support as...

  • Custodian Team Member

    2 weeks ago

    Chandler, Arizona, United States Crayola Experience Full time

    Job Title: Custodian Team MemberCustodian Team Members are responsible for maintaining a clean and safe environment at The Crayola Experience. This includes performing a variety of janitorial and custodial tasks to ensure the building is well-maintained.Key Responsibilities:Clean and service restrooms, including restocking supplies and ensuring proper...

  • Travel Nurse RN Lead

    2 weeks ago

    Chandler, Arizona, United States Lead Health Full time

    Unlock Your Potential as a Travel Nurse RNWe're seeking a skilled Telemetry Registered Nurse to join our team at a top healthcare facility in Chandler, Arizona. As a Travel Nurse RN, you'll have the opportunity to work with a dynamic team, provide exceptional patient care, and enjoy a high-paying and flexible lifestyle.Key Benefits:Competitive Weekly...

Customer Experience Team Lead

2 months ago

Chandler Arizona, United States DISH Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will be responsible for leading a team of non-supervisory employees and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Directly supervise non-supervisory employees, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
  • Engage, teach, mentor, guide, and develop new employees to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Gather and implement feedback from agents on wireless processes to improve wireless processes and ensure customer satisfaction.
  • Develop employees to a high level of competency and prepare them for career advancement opportunities.
  • Facilitate team meetings to ensure effective communications and that all team members have the most current information available.
  • Receive, evaluate, research, and resolve customer issues that have been elevated and require a higher level of expertise to ensure customer satisfaction.
  • Ensure adequate standards are met for attendance, payroll, performance documentation, and other employment paperwork/entries.
  • Analyze and communicate department results, including sales, productivity, quality, and attendance.
  • Use tools such as surveys, recorded calls, website feedback, chat transcripts, and other data to determine the need for customer recovery and determine the correct course of action to resolve highly escalated customer scenarios.
  • Communicate with customers through phone and email to resolve concerns, repair the relationship, and collect information on what our customers want from our Wireless lines of business.
  • Implement agreed-upon solutions, including account intervention and outbound calls, to improve the customer's experience.
  • Work with other departments to improve processes and tools.
  • Stay abreast of changes to business policies and processes.
  • Effectively manage time and balance multiple tasks.
  • Take inbound calls to assist customers and provide best-in-class customer service.
  • Behave as a leader within the company at all times.
  • Handle inbound calls each week to maintain call proficiency.
Requirements
  • Willingness to work flexible schedules, including weekends, holidays, and evenings.
  • Expertise in at least 3 functional areas of the call center support environment is preferred.
  • Must be meeting or exceeding current performance expectations.
  • Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Write routine reports and correspondence.
  • Currently in a wireless role preferred.
  • Speak effectively before groups of customers or employees of the organization.
  • Define problems, collect data, establish facts, and draw valid conclusions.