Customer Service Operations Lead
1 week ago
Role Overview:
As a Customer Service Operations Lead, you will play a crucial role in enhancing the customer experience by delivering exceptional service and ensuring efficient operations.
Key Responsibilities:
- Provide outstanding customer support and ensure that all patrons receive prompt, courteous, and precise service.
- Supervise daily operations and manage the front-end team to uphold service standards.
- Foster a culture of customer-first mentality among staff, ensuring that every interaction reflects our commitment to excellence.
Skills and Qualifications:
- Strong leadership abilities with a focus on team development and customer satisfaction.
- Excellent communication skills and a passion for delivering high-quality service.
- Experience in retail or grocery operations is preferred.
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