Senior Help Desk Technician
3 weeks ago
Senior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties and Responsibilities: Coordinate with supporting agencies as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communications Systems (JWICS), Secret Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required. Provide user support for Video Teleconference (VTCs), account management, patching and vulnerability management support, inventory, asset management, and tracking to maintain Tenant Security Plans for NIPR and SIPR and Approval To Connect (ATC) plans for JWICS and support for Data Transfer Across domain activities. Lead service desk functions, including installing computer equipment (printers, multi-function devices, VTC, and VOIP devices) and software and returning malfunctioning devices to full operation. Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls. Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards. Develop preventive maintenance plans for computer devices and perform regularly scheduled preventive maintenance of the systems and peripherals IAW the government-approved maintenance plans and support efforts to degauss and sanitize data from decommissioned media or equipment. Other duties as assigned. Minimum qualifications: BA/BS degree required Master’s degree in management or a technology field preferred 10+ years of DoD experience DoD 8570 IAT II certified Security+ minimum ITIL preferred TS/SCI clearance required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Must have an advanced working knowledge of a variety of computer software applications with word processing, spreadsheets, database (MSWord, Excel, Access, PowerPoint), and Outlook Strong technical knowledge of current network hardware, protocols, and standards, and strong technical knowledge of telecommunications, networks, and PC operating systems Ability to properly apply STIGS as needed Familiarity with System Center Configuration Manager (SCCM), Window Server Update Services (WSUS), SHAVLIK, and other patching tools Ability to understand IAVAs and remediate issues as needed Join our Talent Network
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Senior Help Desk Technician
1 month ago
Alexandria, United States Chenega MIOS SBU Full timeSenior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network.C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk...
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Help Desk Specialist
1 month ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk Analyst IILocation: Alexandria, VAPosition Type: Contract to HireSchedule: Hybrid - Flexible - 3 days minimum onsite however some weeks might require more of an onsite presence.Job Description:The Help Desk Analyst II plays a critical role in providing technical support and ensuring a superior user experience for our internal and...
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Help Desk Specialist
1 month ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk Analyst IILocation: Alexandria, VAPosition Type: Contract to HireSchedule: Hybrid - Flexible - 3 days minimum onsite however some weeks might require more of an onsite presence.Job Description:The Help Desk Analyst II plays a critical role in providing technical support and ensuring a superior user experience for our internal and...
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Tier II Help Desk Analyst
7 days ago
Alexandria, United States Keen Logic Full timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for deskside support of an environment composed Intel...
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Tier II Help Desk Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:The successful candidate will be responsible for deskside support of...
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Tier II Help Desk Analyst
5 days ago
Alexandria, United States Keen Logic Full timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for deskside support of an environment composed Intel...
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Help Desk Specialist
2 weeks ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk SpecialistLocation: Alexandria, VA (Near Potomac Yard Metro)Job Type: Full-time, OnsiteSalary: $26-30 per hour, commensurate with experienceResponsibilities:Provide primary support for AV and conferencing equipment, ensuring seamless operation during meetings and events.Serve as a key point of contact for Microsoft O365 support,...
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Help Desk Specialist
2 weeks ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk SpecialistLocation: Alexandria, VA (Near Potomac Yard Metro)Job Type: Full-time, OnsiteSalary: $26-30 per hour, commensurate with experienceResponsibilities:Provide primary support for AV and conferencing equipment, ensuring seamless operation during meetings and events.Serve as a key point of contact for Microsoft O365 support,...
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Help Desk Specialist
2 weeks ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk SpecialistLocation: Alexandria, VA (Near Potomac Yard Metro)Job Type: Full-time, OnsiteSalary: $26-30 per hour, commensurate with experienceResponsibilities:Provide primary support for AV and conferencing equipment, ensuring seamless operation during meetings and events.Serve as a key point of contact for Microsoft O365 support,...
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Help Desk I
2 weeks ago
Alexandria, United States RoyOMartin Full timeHelp Desk IDepartment: Information Technology Employment Type: Full Time Location: Alexandria, LA Reporting To: Director of Network Systems Description Provide frontline technical support to end-users by promptly addressing helpdesk requests, resolving basic IT issues, and ensuring a seamless IT experience. Escalate complex problems as needed, contributing...
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Senior Service Desk Administrator
15 hours ago
Alexandria, United States Modern Technology Solutions Inc Full timeOwn Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Service Desk Adminsitrator in Alexandria, VA. Why is MTSI known as a Great Place to Work? Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security. Values: Our first core value is that employees come first. We...
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Senior Telecom
1 day ago
Alexandria, United States Global Outsourcing Services, Inc. Full timeJob DescriptionJob DescriptionJob DescriptionGlobal Outsourcing Services (GOS) is looking for qualified Security Field Service Technicians in Virginia and surrounding states for low voltage cabling, CCTV, and access control installations, preventative maintenance and repair dispatches in the field. We schedule and complete hundreds of dispatches each week...
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Senior Service Technician
3 weeks ago
Alexandria, United States Equity Residential Full timeAt Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. Service Technician, Service Tech, Maintenance Technician, Technician, Service Manager, Senior, Retail,...
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Help Desk Analyst with Security Clearance
1 month ago
Alexandria, United States SGC LLC Full timeSchedule: Shift is 10am – 10pm, 2 days on, 2 days off, 3 days on, 3 days off. Job Description: The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIM. Responsible for advanced technical troubleshooting and...
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Service Desk Manager
18 hours ago
Alexandria, Virginia, United States Randstad USA Full timejob summary: The IT Service Manager oversees service and business level agreements, manages the Help Desk's service operation management system, and supervises the IT Help Desk. The incumbent in this job class is responsible for achieving the City's IT customer service levels as defined by ITS service operation standards and the Help Desk's Key Performance...
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(USA) Senior Technician, Refrigeration/HVAC
3 weeks ago
ALEXANDRIA, United States Walmart Full timeWhat you'll do... Senior Supermarket Rack Refrigeration HVAC Tech. Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is in the process of expanding its workforce across local retail stores and is actively recrui Technician, Refrigeration, Senior, Equipment, HVAC, Technical, Technology
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Automotive Senior Technician
4 hours ago
Alexandria, United States Bridgestone Corporation Full timeCompany Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...
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Sr. Solutions Engineer
57 minutes ago
Alexandria, United States Resourcesys Full timeJob Description Job Description W2 POSITION Dear Partners, Resourcesys is a highly recognized provider of professional IT Consulting services in the US. Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your consultant resume, contact and current location info to speed up the interview process. Position...
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Spa Front Desk Associate
5 days ago
Alexandria, United States Aida Spa Full timeSPA FRONT DESK ASSOCIATE POSITION - (Old Town Alexandria) We are looking for a Front Desk Associate for Aida Spa Old Town, in Alexandria, VA. This position undertakes all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all clients and will be responsible for the first impression we make. The...
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Sr. Solutions Engineer
4 days ago
Alexandria, United States ResourceSys Inc Full timeJob DescriptionJob DescriptionW2 POSITIONDear Partners, Resourcesys is a highly recognized provider of professional IT Consulting services in the US. Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your consultant resume, contact and current location info to speed up the interview process.Position Title:...