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Help Desk Specialist
4 weeks ago
Job Title: Help Desk Specialist
Location: Alexandria, VA (Near Potomac Yard Metro)
Job Type: Full-time, Onsite
Salary: $26-30 per hour, commensurate with experience
Responsibilities:
- Provide primary support for AV and conferencing equipment, ensuring seamless operation during meetings and events.
- Serve as a key point of contact for Microsoft O365 support, including account management, troubleshooting, and training for staff.
- Manage and maintain Active Directory, including user accounts, security groups, and permissions.
Additional Responsibilities:
- Install, deploy, and support standard and multi-functioning network-based printers.
- Install, configure, and update network software, as well as maintaining hardware and network devices.
- Maintain inventory of all workstations and other devices.
- Perform diagnostic tests and repairs, as well as develop data archiving, backup, and retrieval procedures.
- Remote and on-site troubleshooting of all IT related issues for staff and handling of tickets within Freshdesk, including routing them to the correct team.
Requirements:
- Previous experience with AV and conferencing equipment support.
- Strong proficiency in Microsoft O365 administration and support.
- Expertise in Active Directory management.
- Excellent diagnostic and problem-solving skills.
- Customer service-oriented attitude.
- Experience with Autopilot and Intune is a plus.
Work Environment:
- Onsite position, five days a week, Monday to Friday, 9-5 hours.
- Professional dress code required (collared shirt, tucked in, professional shoes).
- Parking available nearby in a garage (paid by employee).
- Near Potomac Yard Metro for convenient access.
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