Help Desk I
3 weeks ago
Department: Information Technology
Employment Type: Full Time
Location: Alexandria, LA
Reporting To: Director of Network Systems
Description
Provide frontline technical support to end-users by promptly addressing helpdesk requests, resolving basic IT issues, and ensuring a seamless IT experience. Escalate complex problems as needed, contributing to the overall functionality and productivity of the organization's IT systems.
- Respond to incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
- Assist end-users with technical issues related to hardware, software, network, and applications.
- Troubleshoot and resolve basic IT problems, escalating more complex issues to the appropriate teams when necessary.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Provide guidance and training to end-users on IT-related topics.
- Document support interactions and resolutions in the ticketing system.
- Collaborate with other IT team members to identify and implement process improvements.
- Stay updated on emerging technologies and contribute to the knowledge base.
A willingness to learn and grow is critical for this position.
- Associate's degree in computer science; additional technical certifications or coursework is a plus.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong customer service and communication skills, both written and verbal.
- Ability to troubleshoot and resolve technical issues independently or collaboratively.
- Familiarity with Windows, Mac, and Linux operating systems.
- Eagerness to learn and adapt to new technologies and procedures.
- Prior experience in a customer service or technical support role is desirable but not mandatory.
Behavioral skills are critical for determining success in a career.
- Proactive and positive approach to safety
- Creates and maintains positive relationships
- Able to manage multiple projects and activities
- High sense of urgency
- Thoroughness and attention to detail
- Evidence of self-structure
- High ego-strength
- Strong communication and people skills
Some of the benefits our team members enjoy include:
- Healthcare- Legacy Health & Wellness and Legacy Pharmacy
- Wellness Program
- Flexible Spending Account
- Additional Insurance
- Paid Time Off
- Retirement
- Chaplaincy Services
- Education
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