Tier II Help Desk Analyst
2 weeks ago
Description:
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
- Bachelor’s and 5 years' experience
- High School Diploma and 7 years’ experience
- 3 years+ of MacOS and iOS support
- Apple Certified Mac Technician
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
- Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software
- Incident/Request (Analysis, Documentation)
- Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging
- Mobile Device Management (Provision, Reset, Remote Wiping)
- Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
- Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
- Effective written and oral communication skills
- Strong ability to troubleshoot Mac hardware and software issues
- Strong customer service and communication skills for in-person support as well as remote support
- The individual must be willing to work alone and within a team
- Ability to follow defined processes
- CRM/Ticketing/ACD Systems
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- Release Management
- Knowledge Management
Powered by JazzHR
-
Tier II Help Desk Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.Description:The successful candidate will be responsible for deskside support of...
-
Tier I Help Desk Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is remote and full-time, Monday- Friday.The candidate will be responsible for call center support of an environment...
-
Tier I Help Desk Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is full-time, Monday- Friday.The candidate will be responsible for call center support of an environment composed of 90%...
-
Senior Help Desk Technician
6 days ago
Alexandria, United States Chenega Corporation Full timeSenior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service...
-
Help Desk Specialist
1 month ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk Analyst IILocation: Alexandria, VAPosition Type: Contract to HireSchedule: Hybrid - Flexible - 3 days minimum onsite however some weeks might require more of an onsite presence.Job Description:The Help Desk Analyst II plays a critical role in providing technical support and ensuring a superior user experience for our internal and...
-
Help Desk Specialist
1 month ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk Analyst IILocation: Alexandria, VAPosition Type: Contract to HireSchedule: Hybrid - Flexible - 3 days minimum onsite however some weeks might require more of an onsite presence.Job Description:The Help Desk Analyst II plays a critical role in providing technical support and ensuring a superior user experience for our internal and...
-
Help Desk Specialist
1 month ago
Alexandria, United States Robert Half Full timeJob Title: Help Desk Analyst IILocation: Alexandria, VAPosition Type: Contract to HireSchedule: Hybrid - Flexible - 3 days minimum onsite however some weeks might require more of an onsite presence.Job Description:The Help Desk Analyst II plays a critical role in providing technical support and ensuring a superior user experience for our internal and...
-
Senior Help Desk Technician
1 month ago
Alexandria, United States Chenega MIOS SBU Full timeSenior Help Desk Technician Alexandria, VA Join our Talent Network Chenega IT Enterprise Services is currently seeking talented individuals to add to our Talent Network.C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk...
-
Systems Analyst
3 weeks ago
Alexandria, Virginia, United States KeenLogic Full timeKeenLogic is seeking a a Remote Senior System Analyst to work with our team at the National Science Foundation based out of Alexandria, VA. Systems Analyst – SrDescription – Analyze client business applications and data to recognize, correct, and/or report malfunctions to appropriate personnel. Identify and capture relevant data related to the issue to...
-
Systems Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is currently looking for a talented and self-motivated Mid Systems Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is remote and full-time, Monday-Friday.Description:Analyze client business applications and data to recognize,...
-
Systems Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is currently looking for a talented and self-motivated Mid Systems Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is remote and full-time, Monday-Friday.Description:Analyze client business applications and data to recognize,...
-
Systems Analyst
2 weeks ago
Alexandria, Virginia, United States KeenLogic Full timeKeenLogic is currently looking for a talented and self-motivated Mid Systems Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is remote and full-time, Monday-Friday.Description:Analyze client business applications and data to recognize, correct, and/or report malfunctions to...
-
Systems Analyst
2 weeks ago
Alexandria, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is currently looking for a talented and self-motivated Mid Systems Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is remote and full-time, Monday-Friday.Description:Analyze client business applications and data to recognize,...
-
Sr. Helpdesk Technician Tier II
1 week ago
Alexandria, United States Networking For Future (NFF) Full timeAbout NFF Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world. NFF...
-
Help Desk I Technician
6 days ago
Alexandria, United States C2 Essentials Full timeWe are looking for Service Desk Technicians to serve our DoD customer. The Service Desk Technicians will work in a team environment to assist in supporting JSP end users. Telework is an option after two months of service support and approval from the individual's Team Lead.Responsibilities: • Provides first tier support, as well as telephone and in-person...
-
Sr. Helpdesk Technician Tier II
6 days ago
Alexandria, United States NFF Full timeAbout NFF Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world. NFF is the...
-
Help Desk Analyst with Security Clearance
1 month ago
Alexandria, United States SGC LLC Full timeSchedule: Shift is 10am – 10pm, 2 days on, 2 days off, 3 days on, 3 days off. Job Description: The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a PSIM. Responsible for advanced technical troubleshooting and...
-
Tier 2 Analyst with Security Clearance
1 month ago
Alexandria, United States Anonymous Employer Full timeOur Alexandria VA based client is looking for Tier SOC Analyst. If you are interested in this position. Please submit your application to Work location: Alexandria, VA Must Have One of the Following J3 CertificationsTier 2 Response:GCIH – Incident HandlerGCFA – Forensic AnalystGCFE – Forensic ExaminerGREM – Reverse Engineering MalwareGISF –...
-
Service Counter/Help Desk Technician
6 days ago
Alexandria, United States C2 Essentials Full timeSeeking a Service Counter Technician to serve our DoD customer. The Service Counter Technicians will work in a team environment to assist in supporting JSP end users. Responsibilities: • Providing technical assistance to clients via in-person interactions • Assisting clients with troubleshooting devices, software applications, and VPN connections. •...
-
Budget Management Analyst Ii
1 month ago
Alexandria, United States City of Alexandria, VA Full time**Budget Management Analyst II** **An Overview** The Office of Management and Budget is looking for a Budget Management Analyst I/II who will preform a wide variety of budget and management analysis work for their portfolio of departments and agencies. The work performed is fast-paced and often time-sensitive. A significant aspect of the work involves...