IT Support Specialist
3 weeks ago
Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services.
This is a full-time position based in our offices in New York City. Visit the Simons Foundation career page at
simonsfoundation.org/careers
to learn more.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
- Fulfill technology support requests from foundation staff
- Respond to help desk tickets
- Configure and deploy Macs
- Troubleshoot hardware and facilitate repairs (primarily Apple)
- Manage cloud accounts and software licenses
- Test and deploy software
- Carry out basic networking requests
- Engage in relevant training and educational activities
- Perform any other duties or tasks as assigned or required
MINIMUM QUALIFICATIONS
Education
- Bachelor’s degree in information technology, computer science or related field or equivalent experience
- Apple Certified Macintosh Technician (ACMT) or willingness to get certified
Desired Experience
- 2-3 years of experience with Mac troubleshooting and support
- Experience with macOS MDM solutions such as Jamf
- Experience administering and supporting Google Workspace, Dropbox and Office 365
- Familiarity with Microsoft Azure or other identity management/SSO platforms
Related Skills & Other Requirements
- Familiar with the command line interface
- Ability to troubleshoot iOS devices
- Detail-oriented and responsive to requests
- Patient, friendly and willing to find reasonable solutions
- Excellent interpersonal, verbal and written communication skills
- Exceptional customer service skills
- Ability to lift 30-40 lbs
COMPENSATION AND BENEFITS
- The full-time annual compensation range for this position is $65,000 to $80,000 depending on experience.
- In addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.
THE SIMONS FOUNDATION’S DIVERSITY COMMITMENT
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