Customer Support Specialist

4 weeks ago


New York, United States Uncork Capital Full time

**Customer Support Specialist**

at Torii New York, New York, United States **About the Role**

We are looking for a **Customer Support Specialist** to be the initial hire within the support team of Customer Success. You will report to the Manager of Customer Success and take the lead in shaping the processes and procedures of the support function.

As a Customer Support Specialist, you will be a power user of Torii and the first line of support for our customers as they engage with the product. It is not only important to provide solutions, (working closely with product, development and customer success) it is equally important to ensure customers leave each and every interaction with a feeling of delight. As the first support hire, you will also be instrumental in developing processes and procedures to ensure the team can scale and that the product can scale to meet the evolving needs of our customer base.

**Key Responsibilities**

* Monitor and respond to support requests that come through the various support channels including chat, email, and phone.

* Ability to troubleshoot customer system issues from an end-user perspective

* Create, document and follow procedures for diagnosing and troubleshooting common technical problems

* Coordinate with internal business teams to support adoption and education of new product features and existing product enhancements.

* Address complaints with the goal of increasing satisfaction and securing renewals

* Responsible for participating in writing and maintaining knowledge base documentation

* Collaborate within and outside of your team to support broader business objectives

* Lead or participate in projects to improve our internal team or external company processes

* Come up with recommendations for the Product and Engineering team on changes to improve customer experience with our product.

**Qualifications**

* 2+ years of experience in a customer support-based role in an Enterprise software company

* Quick tech learner, with experience training, teaching and guiding customers through technical processes

* Experience in a scaling & rapid-growth Customer Support team, with specific system and process implementation experience. Ability to analyze existing process and make recommendations around systems and more efficient processes.

* Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations

* Experience contributing to a technical product knowledge base

* Experience using a Customer Communication Platform (Intercom) and CRM (Salesforce) is preferred



  • New York, United States Signifyd Full time

    **Customer Support Specialist** Mexico City Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industrys most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect...


  • New York, United States Gallagher Bassett Full time

    Job DescriptionJob DescriptionGallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support SpecialistThe Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a...


  • New York, United States Useorigin Full time

    **Customer Support Specialist** at Origin Remote | US **Overview:** Origin is a financial well-being platform that partners with innovative employers to keep employees happy, healthy, and on the road to financial success. We believe that protecting your assets, family and future shouldnt require a PhD in finance, so we built a company that puts financial...


  • New York, United States Hire Digital Full time

    Job DescriptionJob DescriptionContent.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.Content.co is looking...


  • New York, United States Hire Digital Full time

    Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe. Content.co is looking for a Customer Onboarding...


  • New York, United States Hire Digital Full time

    Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe. Content.co is looking for a Customer Onboarding...


  • New York, United States MPower Energy LLC Full time

    Job DescriptionJob DescriptionMpower Solar is a leading provider of solar energy solutions committed to promoting sustainability and renewable energy adoption. We are dedicated to providing high-quality solar products and exceptional customer service to our clients across the New York region. We seek a talented and motivated Bilingual (English/Spanish)...


  • New York, United States Informa, plc Full time

    Are you a customer success superstar with a passion for creating unforgettable experiences? We're seeking a high-energy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the e Specialist, Customer, Operations, Project Management, Retail


  • New York, United States Joinparadigm Full time

    **About PracticePanther** PracticePanther is a leading solution in legal practice management software. Founded in 2012, the company has grown at unprecedented rates and now serves tens of thousands of customers in 170 countries. The companys SaaS solution is designed to be robust, intuitive, and user-friendly and includes capabilities such as client and...

  • Support Specialist

    7 days ago


    New York, United States Pitcher AG Full time

    **Support Specialist** at Pitcher AG New York, New York, United States **At Pitcher, We Thrive on Innovation** Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that...


  • New York, United States ProTek IT Solutions Full time

    We are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required. We service hundreds of businesses, all with varying needs. From help desk to server setups and management,...


  • New York County, New York, United States Broadway Support Services Full time

    About Us: Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...


  • New York, United States Crystal Clinic Full time

    Position Summary The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client issues. Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment. Due to the nature of the hospital services,...


  • New York, United States McDermott Will & Emery Full time

    ** Technology Support Specialist** **Job Category****:** Information Technology (IT) **Requisition Number****:** TECHN01948 Showing 1 location **Job Details** **Description** **Position Summary:** The Technology Support Specialist provides tier two deskside technology customer support. This position assists with strategic projects and operational activities...


  • New York, United States BrickRed Systems Full time

    We are seeking for experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single...


  • New Castle, United States SIEMENS AG Full time

    Siemens Mobility is seeking to fill a Technical Support Specialist position in the Wilmington, Delaware facility. This job entails direct support in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens C Technical Support, Support Specialist, Customer Service, Technical, Support, Specialist, Manufacturing,...

  • Support Specialist

    5 days ago


    New York, United States Jewishcamp Full time

    **Support SpecialistAt Island Quest Day Camp** Posted **Oct 13, 2021** Job Length **Year Round** **Description** The Support Specialist is an integral part of the operations and implementation team for Island Quest Day Camp. You will have the opportunity to participate and generate impact on the ground level of a start-up summer camp, with the support of...


  • New York, United States Metrobank Full time

    **Customer Support Operations Manager** * **Team:** Operations * **Location:** Holborn * **County:** Central London * **Ref:** 12784 * **Closing Date:** 25-Mar-2021 As the Customer Support Operations Manager, you will lead and develop our Bereavement and Vulnerable Customer teams who provide support and guidance to customers who have either suffered a recent...


  • New York, United States Tekscape Full time

    Job Title: Sales Support Specialist Reports to: Operations Manager Work Location: Midtown Manhattan Job Schedule : Full time, in-office Salary Range: $65k-90k About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on...


  • New York, United States New York Shuk Full time

    Job DescriptionJob DescriptionCOMPANY DESCRIPTIONNew York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and...