Help Desk Technician
2 weeks ago
- 6+ months of experience
- Associate degree in computer science, information systems, or equivalent experience is a plus
- Fluent in a variety of programming languages, software, and systems
- Accurately diagnose and resolve general computer/technical issues
- Computer Hardware Experience
- Comfortable providing technical assistance and fixing issues that arise
- Excellent customer service skills
- Develop and provide technical coaching and mentoring to other help desk employees
- Answer all incoming calls and create a ticket by documenting the reported issue and all-important details
- Provide professional end-user support via telephone, email, or web
- Assist users with account creation, accessing, and using IT systems
- Troubleshoot performance issues and issues with browsers and plugins
- Additional Help Desk Technician duties may apply
-
Help Desk Technician
1 week ago
Birmingham, United States PPM Consultants, Inc Full timeJob Title Help Desk Technician Job Type Full-time Career Level Mid Level Education Bachelor's Degree Location Birmingham - Birmingham, AL 35210 US (Primary) Category Information Technology Job Description Job Brief We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries...
-
Help Desk Technician
1 month ago
Birmingham, United States Shift Digital Full timeThe Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...
-
Help Desk Technician
4 weeks ago
Birmingham, United States Shift Digital Full timeThe Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...
-
Service Desk Coordinator
2 weeks ago
Birmingham, United States Detroit IT Full timeJob Description Job Description Salary: Commensurate with experience Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of...
-
Remote Customer Service Agent
4 weeks ago
Birmingham, Alabama, United States Pro Talk Desk INC. Full timePosition Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...
-
Remote Customer Service Agent
4 weeks ago
Birmingham, United States Pro Talk Desk INC. Full timePosition Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...
-
Service Desk Coordinator
4 weeks ago
Birmingham, United States Detroit IT Full timeJob DescriptionJob DescriptionSalary: Commensurate with experienceJob Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of...
-
Help Desk
4 weeks ago
Birmingham, United States Better Hire Full timeJob DescriptionJob DescriptionEssential Duties and Responsibilities:Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databasesManage the set-up and configuration of systemsManage the setup and configuration of critical hardware (laptops, phones, scanners, security)Work...
-
FICM Trading Desk Developer
4 weeks ago
Birmingham, United States Stifel Full timeSummaryThe Fixed Income Trading Desk Developer will work closely with the trading desk management, developing desktop tools and solutions to automate trading desk processes and the efficient flow of information between the trading desks and sales. The position is part of the overall Institutional Delivery organization and will closely coordinate with the...
-
Help Desk Analyst
4 weeks ago
Birmingham, United States Motion Recruitment Full timeThe primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...
-
Help Desk Analyst
4 weeks ago
Birmingham, United States Motion Recruitment Full timeThe primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...
-
Help Desk Specialist
18 hours ago
Birmingham, United States Insight Global Full timeRequired Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...
-
Help Desk Specialist
16 hours ago
Birmingham, United States Insight Global Full timeInsight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...
-
Help Desk Specialist
2 days ago
Birmingham, United States Insight Global Full timeInsight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...
-
Help Desk Specialist
23 hours ago
Birmingham, United States Insight Global Full timeRequired Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...
-
Help Desk Specialist
2 days ago
Birmingham, United States Insight Global Full timeInsight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...
-
Helpdesk Technician
2 weeks ago
Birmingham, United States Shift Digital Full timeSummary The Helpdesk Technician: Provides prompt, effective, and efficient support to end users with varying technical skill levels. Is responsible for maintenance of end-user hardware and software. Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies. ...
-
IT Technician II
1 month ago
Birmingham, United States Abacus Technologies Full timeJob DescriptionJob DescriptionThe Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker,...
-
IT Support Solutions Technician
4 weeks ago
Birmingham, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help...
-
IT Support Solutions Technician
1 month ago
Birmingham, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies...