Help Desk Specialist

2 weeks ago


Birmingham, United States Insight Global Full time

Required Skills & Experience


* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.

* Ability to apply excellent customer service skills

* Ability to multitask and prioritize tasks based on criticality

* Ability to follow and properly apply both Change Management processes and knowledge-based procedures

* Ability to work nights, weekends, and holidays as a part of rotating shift


Nice to Have Skills & Experience


* Working knowledge of distributed computer networks

* Working knowledge of Windows based operating systems

* Working knowledge of AIX or other UNIX based operating systems


Job Description


Insight Global is looking for a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.


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