Help Desk Specialist
3 weeks ago
Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Qualifications:
* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.
* Ability to apply excellent customer service skills
* Ability to multitask and prioritize tasks based on criticality
* Ability to follow and properly apply both Change Management processes and knowledge-based procedures
* Ability to work nights, weekends, and holidays as a part of rotating shift
Additional Qualifications:
* Working knowledge of distributed computer networks
* Working knowledge of Windows based operating systems
* Working knowledge of AIX or other UNIX based operating systems
Compensation:
$20/hr to $25/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Birmingham, United States Insight Global Full timeInsight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...
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