Remote Customer Service Agent

Found in: beBee S US - 1 week ago

Birmingham, United States Pro Talk Desk INC. Full time

Position Overview:

Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who thrive in a virtual environment, possess excellent communication skills, and have a passion for helping others. If you're passionate about providing top-notch support and enjoy the flexibility of remote work, we invite you to join us in delivering top-notch service from the comfort of your own home.

About Our Company:

At Pro Talk Desk INC, we pride ourselves on revolutionizing customer service experiences. Our team provides top-tier staffing solutions tailored to diverse sectors, ranging from healthcare and IT to customer service and technical support. As a leader in remote customer support solutions, we are committed to fostering a supportive and inclusive environment where Remote Call Center Agents can thrive and grow. With a focus on cutting-edge technology and personalized service, we strive to exceed expectations and create lasting connections with both our clients and customers. Join us at Pro Talk Desk INC, where every voice matters.

Key Responsibilities:

Answer incoming calls promptly and professionally, addressing inquiries or complaints.

Use appropriate methods and tools to provide accurate, valid, and comprehensive information.

Efficiently handle customer complaints, swiftly offering suitable solutions and alternatives, ensuring resolution follow-up.

Process orders, forms, applications, and requests remotely.

Maintain accurate records of customer interactions, manage customer accounts, and document processes.

Adhere to communication procedures, guidelines, and policies.

Go the extra mile to engage customers, fostering a loyal client base.

Collaborate with the customer service team to maintain high service standards.

Requirements:

Must be at least 18 years old

Must pass a skill assessment and background check

At least 1 - 3 years of relevant work experience

Must have a computer/laptop

Headset or headphones with microphone attachment

High school diploma or equivalent; higher education degree preferred.

Working Conditions:

This is a fully remote position. Candidates must have a quiet, dedicated workspace and a reliable internet connection.

A strong, stable internet connection

Flexibility to work shifts, including potential nights, weekends, and holidays.

Compensation:

Hourly pay range: $13 - $20, depending on the company agents choose to service.

Sales incentives and performance-based bonuses offer additional earning potential.

What We Offer:

Opportunities for professional growth and advancement within a dynamic remote work environment.

A supportive and inclusive team culture.

Comprehensive remote training program to ensure your success.

Flexible schedules to accommodate your needs

This is a 1099 independent contractor position. Upon submission of your application via our website at protalkdesk.com, you will proceed with the registration process. This includes successfully passing both a background check and a skill assessment to proceed with the onboarding process. Upon approval, you will be guided through a new agent orientation, which will give you a general overview of the position and answer all questions. After that, you will choose a company to work for and undergo a training period with them. Upon completion of certification, you will have the opportunity to set your own schedule and begin working freely. For any assistance or queries, our team is available Monday through Friday from 9 am to 5 pm.

***Currently we are not accepting new applicants from the following locations: California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Illinois, Oregon, Pennsylvania, and Wisconsin. Or US territories, including Puerto Rico and the US Virgin Islands

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