Service Desk Coordinator

4 weeks ago


Birmingham, United States Detroit IT Full time

Job Description

Job Description Salary: Commensurate with experience Job

Description:

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests.

Job Responsibilities:

Answer calls in a timely, friendly, and professional manner. Evaluate, prioritize, and communicate service requests within the Service Level Agreement (SLA). Responsible for the scheduling of technician’s on-site visits. Communicate and escalate any major system issues (Severity 1). Responsible for service desk time tracking accuracy. Review and understand ticket requirements and capture missing information. Communicate daily with clients regarding ticket status and plan of action. Follow up with any on-site visits to ensure the highest level of customer satisfaction.

Job Requirements:

Excellent communication skills. Ability to multi-task in a fast-paced environment. Ability to understand technologies that are sufficient to making assignment decisions. Strong organization skills. Strong interpersonal skills but aggressive in managing expectations. Motivated and task oriented.

Required

Education/Technical

Skills:

Bachelor’s Degree in Information Technology, Business Administration, or a related field preferred. Previous employment in a corporate environment. A+ certification is a plus. About Detroit IT

Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.

#J-18808-Ljbffr



  • Birmingham, United States Detroit IT Full time

    Job DescriptionJob DescriptionSalary: Commensurate with experienceJob Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of...


  • Birmingham, United States VESTAVIA DIAGNOSTIC CENTER, LLC Full time

    Vestavia Diagnostic Center has an immediate opening for an Front Desk Coordinator at busy Diagnostic Center. The Front Desk Coordinator is responsible for greeting patients, scheduling MRI and CT exams, obtaining pre-certifications, verifying insurance and communicating with physician offices, and other duties to ensure a smooth workflow for the center.


  • Birmingham, United States VESTAVIA DIAGNOSTIC CENTER, LLC Full time

    Vestavia Diagnostic Center has an immediate opening for an Front Desk Coordinator at busy Diagnostic Center. The Front Desk Coordinator is responsible for greeting patients, scheduling MRI and CT exams, obtaining pre-certifications, verifying insurance and communicating with physician offices, and other duties to ensure a smooth workflow for the center.

  • Front Desk Coordinator

    2 months ago


    Birmingham, United States VESTAVIA DIAGNOSTIC CENTER, LLC Full time

    Job DescriptionJob DescriptionVestavia Diagnostic Center has an immediate opening for an Front Desk Coordinator at busy Diagnostic Center. The Front Desk Coordinator is responsible for greeting patients, scheduling MRI and CT exams, obtaining pre-certifications, verifying insurance and communicating with physician offices, and other duties to ensure a smooth...

  • Front Desk Coordinator

    2 months ago


    Birmingham, United States Stretch Zone - 1034 Full time

    Job DescriptionJob DescriptionFront Desk CoordinatorCompensation$9 to $15 HourlyEmployment TypeWe are looking for a pleasant Front Desk Coordinator to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and are responsible for the first impression we will make.The ideal...


  • Birmingham, Alabama, United States Pro Talk Desk INC. Full time

    Position Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...


  • Birmingham, United States Pro Talk Desk INC. Full time

    Position Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...


  • Birmingham, United States Detroit IT Full time

    Job DescriptionJob DescriptionSalary: Job Description:Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention...


  • Birmingham, United States Encompass Health Full time

    Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry Encompass Health is the leader in the inpatient rehabilitation industry, you’ll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to...


  • Birmingham, United States Encompass Health Full time

    Job DescriptionJob DescriptionJoin on the heart-warming journey with a team that is a top leader in the rehabilitation industryEncompass Health is the leader in the inpatient rehabilitation industry, you'll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our...


  • Birmingham, United States Complete Health Full time

    Job DescriptionPay: $15.50 - $17.75/hrJob Summary:Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment...


  • Birmingham, United States PS Logistics LLC Full time

    Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the...


  • Birmingham, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...


  • Birmingham, United States Tradition Physical Therapy Full time

    JOIN OUR TEAM: Position: Front Desk Administrator (Full-Time) Location: Hoover, Alabama Company: Tradition Physical Therapy Company Story: About Us: Emerging as a brand-new physical therapy clinic in Hoover, Alabama, our foundation is built upon the expertise of a seasoned healthcare professionalalso a long-term resident, deeply intertwined within our...


  • Birmingham, United States Stifel Full time

    SummaryThe Fixed Income Trading Desk Developer will work closely with the trading desk management, developing desktop tools and solutions to automate trading desk processes and the efficient flow of information between the trading desks and sales. The position is part of the overall Institutional Delivery organization and will closely coordinate with the...


  • Birmingham, United States Stifel Full time

    SummaryThe Fixed Income Trading Desk Developer will work closely with the trading desk management, developing desktop tools and solutions to automate trading desk processes and the efficient flow of information between the trading desks and sales. The position is part of the overall Institutional Delivery organization and will closely coordinate with the...

  • Front Desk Admin

    4 weeks ago


    Birmingham, United States Speed Spa Full time

    Job DescriptionJob DescriptionAs the front desk manager, you will be there face of our salon spa, responsible for providing excellent customer service, and managing the front desk operations. You will oversee all aspects of the front desk, including scheduling appointments, managing client inquiries, handling transactions, and ensuring the overall...


  • Birmingham, Alabama, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Help Desk Technician

    3 weeks ago


    Birmingham, United States The CSI Companies Full time

    Help Desk Technician Job Description:CSI Companies is looking for an entry level Help Desk Technician that can provide technical support on site in Birmingham, AL. Are you an individual who has vast knowledge and skills to handle more complex customer issues? Then you would be a great fit to provide end-user troubleshooting and support to internal and...


  • Birmingham, United States HVMG Full time

    Join our Team at Hyatt Regency Birmingham - The Wynfrey Hotel Are you a natural leader with a passion for providing exceptional service? Do you love working with people and want to be part of a company that values its associates? If this sounds like you, we have the perfect opportunity for you! What you'll be doing As a Front Desk Supervisor, you...