Help Desk

3 weeks ago

Birmingham, United States Better Hire Full time
Job DescriptionJob Description

Essential Duties and Responsibilities:

  • Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databases
  • Manage the set-up and configuration of systems
  • Manage the setup and configuration of critical hardware (laptops, phones, scanners, security)
  • Work closely with hardware/software vendors for application support and deployment

  • Develop, analyze, prioritize, and execute on requirement specifications, data mapping, initial set-up for new customers/business within core business applications
  • Support site launches to ensure infrastructure is in place prior to site launch

Operations and Support

  • Perform daily system monitoring, verifying the integrity and availability of all resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular file archival and purge as necessary.
  • Create, change and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Communicate with users to gather requirements for improving operational efficiency via system upgrades and enhancements
  • Collaborate and build routing with operations for new and existing customers
  • Review quarterly with operations that all routing is most cost and operationally efficient
  • Support operations hardware needs for each site. Track deployed hardware and IT Assets
  • Support BI team in report and tool development

Maintenance

  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Maintain scanners and other hardware ensuring sites have proper allocations and that the tools are operational.
  • Perform periodic performance reporting to support capacity planning and routing

Education and/or Work Experience Requirements:

  • 3 years systems administration, maintenance and support experience.
  • Bachelor’s Degree in computer science, statistics, mathematics, or a similar field. Prior work experience will be considered in place of education.
  • Position must make accurate decisions at times with limited data available
  • High level of attention to details
  • Proven record of working with sensitive data
  • Ability to interface with non-technical staff and provide technology solutions with minimal disturbance.
Great Pay and really good benefits



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