SMB Account Manager

2 weeks ago

New York, United States Canary Technologies Full time

About the Role

As an Account Manager at Canary Technologies, you'll spearhead efforts to manage renewals and increase customer loyalty within the SMB segment. This role is part of the Customer Success team and is responsible for maximizing revenue retention, driving customer satisfaction, and forging fruitful relationships with our customers. We are growing quickly, and the day-to-day responsibilities will evolve as the company grows.

This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies, and have worked at firms such as Bain & Company, and Starwood Hotels & Resorts.

We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance and talent.

Responsibilities

    • Drive Retention: Actively work to maintain and increase gross retention revenue within the SMB segment by implementing strategies to minimize churn and enhance customer loyalty.
    • Manage Renewals & Minimize Churn: Take charge of the renewals process by identifying at-risk customers early and implementing targeted strategies to retain them. Actively engage with customers considering cancellation to understand their concerns and prevent churn.
    • Identify Expansion Opportunities: Increase net retention revenue by analyzing health metrics and usage patterns to identify and surface opportunities for account expansion.
    • Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives.
Qualifications
    • BA/BS
    • 2+ years of relevant work experience, preferably in a high-growth startup environment.
    • Strong aptitude for data analysis, with the ability to derive meaningful insights from complex datasets.
    • Excellent verbal and written communication skills, capable of conveying complex ideas effectively to a diverse audience.
    • Proven track record of success in driving renewals and expansion initiatives specifically tailored to the SMB customer segment.
    • Self-starter mentality with a demonstrated ability to initiate and drive projects to completion autonomously.
    • Ability to work collaboratively across teams, building strong relationships with stakeholders and colleagues.
Benefits
    • Health Care Plan
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Stock Option Plan
    • Flexibility to visit and travel to our offices (SF, Dallas, NYC)

  • Account Executive, SMB

    3 days ago

    New York County, New York, United States On The Stage Full time

    Job Description Take your previous experience to the next level and accelerate your career with On The Stage's sales team!  The SMB Account Executive position will be responsible for closing new business and driving revenue by running consultative demonstrations & meetings with prospects and their decision-makers/stakeholders for the On The Stage sales...

  • Experienced Quant Portfolio Manager or Strategies

    4 weeks ago

    New York, United States SMB Capital Full time

    SMB Capital and Kershner Trading Group, a joint venture of leading proprietary trading and technology firms with offices in New York, Austin, and Chicago, are seeking Experienced Quantitative Portfolio Managers / Strategists for the U.S. equity market and Crypto currency. SMB Capital/Kershner Trading Group is a collaborative research environment and...

  • Experienced Quant Portfolio Manager or Strategies

    4 weeks ago

    New York, New York, United States SMB Capital Full time

    SMB Capital and Kershner Trading Group, a joint venture of leading proprietary tradingand technology firms with offices in New York, Austin, and Chicago, are seekingExperienced Quantitative Portfolio Managers / Strategists for the U.S. equity market andCrypto currency.SMB Capital/Kershner Trading Group is a collaborative research environment and isseeking...

  • Senior Key Account Executive, SMB

    4 weeks ago

    New York, New York, United States Tripadvisor Full time

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.As a Senior Key Account...

  • Senior Key Account Executive, SMB

    1 month ago

    New York, United States Tripadvisor Full time

    Job DescriptionJob DescriptionWe believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.As...

  • Account Manager

    5 days ago

    New York, United States Align Full time

    Join the Team!Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of...

  • Students - Equity Trading Desk Internship Summer 2019

    4 weeks ago

    New York, New York, United States SMB Capital Full time

    SMB Capital is excited to offer a Summer 2023 internship opportunity for college students who aspire toward a professional equities trading career after graduation.Our internship is designed to introduce you to the fast-paced, opportunity-rich world of intraday equities trading and, in turn, for us to witness your strong work ethic, creative problem-solving,...

  • Account Manager

    1 week ago

    New York, United States Align Full time

    Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love? At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of...

  • Sales Manager, Mid Market Account Manager

    1 week ago

    New York, United States monday.com Full time

    **About The Role**: As the Sales Manager, you will be responsible for growing and developing our account management team by providing expert level sales knowledge and coaching while also pushing for process improvement and strategically leading the team to exceed goals. - **Your Experience & Skills**: - 2+ years of sales management experience - 2+ years...

  • Commercial Key Account Manager

    2 days ago

    New York, United States AB Tasty Full time

    We are looking for an experienced Key Account Manager (KAM) to oversee our relationship with our SMB and Commercial US clients. As a KAM, you will be responsible for obtaining and maintaining long-term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO. The...

  • Commercial Key Account Manager

    4 weeks ago

    New York, United States AB Tasty Full time

    We are looking for an experienced Key Account Manager (KAM) to oversee our relationship with our SMB and Commercial US clients. As a KAM, you will be responsible for obtaining and maintaining long-term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO. The...

  • Commercial Key Account Manager

    4 weeks ago

    New York, United States AB Tasty Full time

    We are looking for an experienced Key Account Manager (KAM) to oversee our relationship with our SMB and Commercial US clients. As a KAM, you will be responsible for obtaining and maintaining long-term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO. The...

  • Product Marketing Manager, SMB Lead Ads Product

    2 weeks ago

    New York, United States Tik Tok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Director of Account Management

    6 days ago

    New York, United States Thrive Networks Full time

    About UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...

  • Account Executive

    1 day ago

    New York, United States Axion Ray Full time

    Axion Ray's mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world's best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve...

  • SMB Account Executive

    1 week ago

    New York, New York, United States NerdWallet Full time

    Fundera, at NerdWallet, is the go-to financial resource for small businesses. We're here to help entrepreneurs achieve their financial goals and grow businesses as big as their aspirations.As a catalyst for smart financial decisions, our combination of proprietary technology and financial expertise provides business owners with tailored solutions based on...

  • SMB Account Executive

    4 weeks ago

    New York, New York, United States NerdWallet Full time

    Fundera, at NerdWallet, is the go-to financial resource for small businesses. We're here to help entrepreneurs achieve their financial goals and grow businesses as big as their aspirations.As a catalyst for smart financial decisions, our combination of proprietary technology and financial expertise provides business owners with tailored solutions based on...

  • Director of Account Management

    2 days ago

    New York, United States Thrive Networks Full time

    About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Director of Account Management

    1 week ago

    New York, United States Thrive Networks Inc Full time

    Job DescriptionJob DescriptionAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is...

  • Director of Account Management

    3 days ago

    New York, United States Thrive Networks Full time

    About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...