Account Manager

3 weeks ago


New York, United States Align Full time

Join the TeamIs technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team-work hard, play hard, be smartWe believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.Position OverviewHRS/WK: 40 hoursSALARY: $115,000 per yearJOB DUTIES: Identify client's technical needs and how that relates to business goals/requirements. Collaborate with internal departments to ensure that they fulfill all customer requests. Maintain overall client satisfaction. Manage complex IT infrastructure managed services accounts. Work with systems integrators, value-added resellers (VAR) and technology consulting organizations. Resolve complaints and track processes that pertain to the client's desires. Act as the client's representative to ensure that their demands are met with a focus on improving the customer experience. Collect and analyze data concerning consumer behavior to understand changing needs. Work with senior management and accounting teams to ensure accurate customer invoicing. Establish relationships at all organizational levels and obtain "Trusted Advisor" status with clients. Review and approve monthly customer invoices and service counts. Build account management program/processes. Communicate with clients to ensure their needs are understood and addressed. Build strong client relationships to maintain old business and acquire new customers. Partner with the Solution Director to develop gross margin targets and maintain an accurate forecast and improve service quality. Partner with technical teams to develop new processes and improve end user satisfaction. Work with cross functional teams across multiple disciplines. Maintain managed support and cloud services recurring revenue. Maintain existing accounts and look for opportunities to create new revenue opportunities by expanding managed services offerings within assigned and established accounts- Cloud Services, Colocation Services, End User IT Support, IT Operations and Scalable Resourcing. Use best industry trends/practices/services/technologies to drive enhanced revenue opportunities. Collaborate with partners and other solutions to capture new accounts/opportunities. Maintain and update Sharepoint and CRM data for assigned accounts. Attend weekly sales meetings. Relevant professional network/book of business to sell Enterprise, Commercial and SMB IT Managed Services Solutions.EXPERIENCE REQUIRED: 2 years of experience in job offered or as Staff Accountant.EDUCATION REQUIRED: Bachelor's degree in Global Business, Finance or Information TechnologyAlign is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.For more information, visit: www.align.com


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