Desktop Support Consultant

2 weeks ago

Tampa, United States eTeam Full time
Job Description :-
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:
  • Incident management, Request management, Change management, Knowledge management and Access rights management
  • Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
  • Perform incident resolutions and request fulfilment and supports end users on a variety of issues
  • Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
  • Service end-user requests at the IT Service Spot
Wanted profile:
  • Completes assignments without direct supervision and good team player
  • Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
  • Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
  • Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)
  • Treatment of tickets and requests from end-users for all Deskside related support
  • Handling end-user hardware request including coordination of, and delivery and pick-up
  • Deploy/return/retire equipment (laptops, ...) in IT Equipment
  • RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ...) with supplier
  • Handling mobile telephony related requests
  • Diagnosing and resolving issues at the IT Service Spot
  • Roll-out and coordination of the fleet replacement (laptop, desktop)
Responsibilities and Powers
  • Work within the guidelines and routines defined for the product or assignment
  • Work to ensure relevant KPI/PIs goals for the team they are working with are met for the product or assignment
  • Provide the end user the support that is agreed upon
  • Provide information to end users in the event of operational disturbances
  • ct as action owner of the cases or orders they are assigned to
  • Determine and assign correct priority on created or received cases and act according to given instructions
  • Escalate cases to other support functions when necessary
  • Perform incident resolutions and request fulfilments
  • Contribute to the identification and escalation of problems in supported services and solutions
  • Contribute to knowledge management and the documentation of errors and known work arounds
  • Follow the requirements concerning Information Security described in HCL Policy
  • Utilize and contribute to the HCL Knowledge Management System
  • Support 2nd and 3rd line teams with problem identification and resolution as required
  • ct as dispatcher of incoming tasks
  • Ensure correct use of applicable security policies and raise security issues where discovered
  • Drive the identification and escalation of problems in supported services and solutions
  • Drive knowledge management and the documentation of errors and known work arounds
  • Contribute to discussions on methods to improve team efficiency and delivery quality
  • Drive methods to improve team efficiency and delivery quality
  • Participate in development of new operation techniques and contribute to designing solutions in support
  • Coordinate and secure specialized training for specific support tasks requiring unique knowledge
  • Collect measurement data (resolution time, work effort and others) as assigned by management

  • Desktop Support Consultant

    4 days ago

    Tampa, United States eTeam Full time

    Job Description :- The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC...

  • Desktop Support Tech

    3 weeks ago

    Tampa, United States OneTouch Direct Full time

    Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Network operations staff as appropriate to determine and receive problems received from...

  • Desktop Support Tech

    4 weeks ago

    Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionAssist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines.Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.Works with Network operations staff as appropriate to determine and...

  • Desktop Support Tech

    2 weeks ago

    Tampa, United States OneTouch Direct Full time

    Assist staff with the installation, configuration, and ongoing usability of desktop computers, software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Network operations staff as appropriate to determine and receive problems received from...

  • Desktop SupportHelp Desk Support Ticketing

    1 week ago

    Tampa, United States Arthur Grand Technologies Full time

    Job Description Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support for one of our clients Role: Desktop Support Location: Tampa, FL Duration:Long Term Contract The Support Specialist IT will be involved mainly in: Incident management, Request management, Change management, Knowledge management and Access rights...

  • Desktop Support

    2 weeks ago

    Tampa, United States Resource Logistics Full time

    The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: • Incident management, Request management, Change management, Knowledge management and Access rights management • Second-tier support to local end users for PC and...

  • Desktop Support Administrator Ii

    2 days ago

    Tampa, United States Syniverse Full time

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Senior Desktop Engineer

    7 days ago

    Tampa, United States Seacoast Bank Full time

    Hybrid work arrangement (3 days in the office/2 days remote). Location is flexible within the Seacoast footprint in Florida.JOB SUMMARY: The Senior End User Computing Engineer plays a critical role in ensuring the stability, security, and optimal performance of Seacoast’s end user computing environment. This position requires advanced expertise in the...

  • Client Support Consultant

    4 weeks ago

    Tampa, United States Insight Global Full time

    We are hiring a perm Client Support Consultant to learn the platform and then diagnose and troubleshoot customer technical problems. The primary responsibility of a customer support consultant is to solve any technical issues a customer is having while using their new product or service. They are like technical client facing experts within the product....

  • Onsite Support Technician

    2 weeks ago

    Tampa, United States TeamLogic, Inc. Full time

    Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's...

  • IT Support Position

    4 weeks ago

    Tampa, United States Centarus Full time

    Job DescriptionJob DescriptionIT Desktop and Network Support Position (Remote Only)Business Hours: 6:00am to 7:00pm PST or 9:00am to 10:00pm ESTCentarus Inc. is a cutting-edge Managed Services and Cybersecurity Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and...

  • IT Service Desk Technician

    5 days ago

    Tampa, United States CIO Technology Solutions Full time

    Why CIO Technology Solutions? Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.Client-Centric Approach: At the heart of our mission is an...

  • IT Service Desk Technician

    4 weeks ago

    Tampa, United States CIO Technology Solutions Full time

    Job DescriptionJob DescriptionWhy CIO Technology Solutions?Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.Collaborative...

  • IT Support Coordinator

    4 days ago

    Tampa, United States AACSB International Full time

    Job DescriptionJob DescriptionAACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100...

  • IT Support Coordinator

    2 weeks ago

    Tampa, United States AACSB International Full time

    Job DescriptionJob DescriptionAACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 900 accredited business schools in over 100...

  • Staffing Consultant

    3 days ago

    Tampa, United States PrideStaff Full time

    Job DescriptionJob DescriptionJob: Staffing Consultant Pay:$20-24+ /hr D.O.E + Commission Location: Tampa, FL   33612Schedule: M-F 8:00 am - 5:00 pmFull-Time, Direct Hire, In Office (Not Remote)Great Benefits Including: Medical, SIMPLE IRA Plan with Match, Personal Time & More… Staffing Consultant Job Description:PrideStaff is seeking a Staffing...

  • Implementation Consultant

    3 weeks ago

    Tampa, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionThe Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. He or she will serve as a product expert and technical resource for both...

  • BA/PM Consultant

    2 weeks ago

    Tampa, United States Procom Full time

    BA/PM Consultant -DataOn behalf of our client in the Financial Services Sector, Procom is seeking a BA/PM Consultant -Data.(Sorry we can't provide US work sponsorship)BA/PM Consultant -Data Job DescriptionBank's Data Engineering team is looking for an experienced, motivated, and self-driven business analyst to join their team. The team is responsible for...

  • BA/PM Consultant

    2 weeks ago

    Tampa, United States Procom Full time

    BA/PM Consultant -DataOn behalf of our client in the Financial Services Sector, Procom is seeking a BA/PM Consultant -Data.(Sorry we can't provide US work sponsorship)BA/PM Consultant -Data Job DescriptionBank's Data Engineering team is looking for an experienced, motivated, and self-driven business analyst to join their team. The team is responsible for...

  • BA/PM Consultant

    2 days ago

    Tampa, United States Procom Full time

    BA/PM Consultant -DataOn behalf of our client in the Financial Services Sector, Procom is seeking a BA/PM Consultant -Data.(Sorry we can't provide US work sponsorship)BA/PM Consultant -Data Job DescriptionBank's Data Engineering team is looking for an experienced, motivated, and self-driven business analyst to join their team. The team is responsible for...