Desktop Support Administrator Ii

2 weeks ago

Tampa, United States Syniverse Full time

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Desktop Support Administrator II provides a single point of contact for end users to receive support and maintenance for escalated concerns within the organizations end user computing environment (both Windows and Mac OS). This includes installing, troubleshooting, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to computers, printers, audio/visual conferencing equipment, and mobile devices) to ensure optimal performance. In this role you will work with cross-functional teams and work on projects and programs to support the development of IT processes, drive improved IT delivery, standardization efforts, and operational excellence.

Some of What You'll Do

Key Responsibilities
- Design, build, test and deployment of the Microsoft Endpoint Management platform, Microsoft Autopilot, Windows Device Configuration and Compliance Policies.
- Design, build, test and deployment of mobile device enrollment, configuration, compliance and protection policies.
- Design, build, test and deployment of Azure VDI environments.
- Ensure ongoing usability and end user training of computers, mobile devices and software within established standards and guidelines.
- Follow and assist in the development of Enterprise Technology Processes and functions.
- Create and update the design and build documentation around end user computing.
- Act as the escalation point for problem management and ticket resolution.
- Participate in software lifecycle management for user devices, including managing software whitelisting.
- Track and inventory hardware and software assets.
- Identify trends by monitoring and analyzing incoming calls, problems and support requests.

Job Requirements:

- BS in Computer Science, Information Systems, related field or equivalent work experience
- 3+ years of experience within a help desk to desktop support role
- Proven work experience as a technical support engineer for both Windows and macOS environments.
- Strong technical knowledge around the Microsoft Modern Workplace
- Working Experience with the following Microsoft Platforms or technologies:

- Active Directory Domain Services
- Microsoft Exchange
- Microsoft Azure
- Office 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams)
- Microsoft Intune and Jamf Pro (Mobile Device Management for Windows, macOS, Android OS and iOS)
- System Center Configuration Manager experience is a plus but not required
- Microsoft Deployment Toolkit (Laptop imaging and Windows Autopilot)

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

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