Desktop Support Consultant

2 weeks ago


Tampa, United States eTeam Full time
Job Description :-
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:
  • Incident management, Request management, Change management, Knowledge management and Access rights management
  • Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
  • Perform incident resolutions and request fulfilment and supports end users on a variety of issues
  • Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
  • Service end-user requests at the IT Service Spot
Wanted profile:
  • Completes assignments without direct supervision and good team player
  • Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
  • Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
  • Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to)
  • Treatment of tickets and requests from end-users for all Deskside related support
  • Handling end-user hardware request including coordination of, and delivery and pick-up
  • Deploy/return/retire equipment (laptops, ...) in IT Equipment
  • RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ...) with supplier
  • Handling mobile telephony related requests
  • Diagnosing and resolving issues at the IT Service Spot
  • Roll-out and coordination of the fleet replacement (laptop, desktop)
Responsibilities and Powers
  • Work within the guidelines and routines defined for the product or assignment
  • Work to ensure relevant KPI/PIs goals for the team they are working with are met for the product or assignment
  • Provide the end user the support that is agreed upon
  • Provide information to end users in the event of operational disturbances
  • ct as action owner of the cases or orders they are assigned to
  • Determine and assign correct priority on created or received cases and act according to given instructions
  • Escalate cases to other support functions when necessary
  • Perform incident resolutions and request fulfilments
  • Contribute to the identification and escalation of problems in supported services and solutions
  • Contribute to knowledge management and the documentation of errors and known work arounds
  • Follow the requirements concerning Information Security described in HCL Policy
  • Utilize and contribute to the HCL Knowledge Management System
  • Support 2nd and 3rd line teams with problem identification and resolution as required
  • ct as dispatcher of incoming tasks
  • Ensure correct use of applicable security policies and raise security issues where discovered
  • Drive the identification and escalation of problems in supported services and solutions
  • Drive knowledge management and the documentation of errors and known work arounds
  • Contribute to discussions on methods to improve team efficiency and delivery quality
  • Drive methods to improve team efficiency and delivery quality
  • Participate in development of new operation techniques and contribute to designing solutions in support
  • Coordinate and secure specialized training for specific support tasks requiring unique knowledge
  • Collect measurement data (resolution time, work effort and others) as assigned by management

  • Desktop Support

    1 month ago


    Tampa, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

    (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers,...


  • Tampa, United States Strategic Staffing Solutions Full time

    Job Title: Enterprise Desktop Analyst Duration: 12 Month contract; chance to extend/convert to full time. Location: Tampa, FL (HYBRID) 5 days during training then 3 days a week, these days may be assigned and candidates must be open to any day of the week onsite. Pay: $35/HR Industry: EnergyRequired Qualifications:6 years of demonstrated technical...


  • Tampa, United States Accusoft Full time

    Job DescriptionJob DescriptionJob Title : Senior Desktop AdministratorLocation : Hybrid onsite in Tampa, FL HQ 2 days a weekAccUsoft, centered on U - authentic, true, and uniqueMeet Accusoft:Accusoft is a software development company specializing in content processing, conversion, and automation solutions. We enable users to solve their most complex workflow...


  • Tampa, United States K-Tek Resourcing Full time

    Job DescriptionJob DescriptionJob Role: Desktop SupportLocation: Tampa, FLDuration: 6 Months ContractJob Description :-The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. Completes assignments without direct supervision and good team playerExperience with Microsoft Windows 10, MS...


  • Tampa, United States Insight Global Full time

    We are hiring a perm Client Support Consultant to learn the platform and then diagnose and troubleshoot customer technical problems. The primary responsibility of a customer support consultant is to solve any technical issues a customer is having while using their new product or service. They are like technical client facing experts within the product....


  • Tampa, United States TeamLogic, Inc. Full time

    Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's...


  • Tampa, United States Resource Logistics Full time

    Field Support Technician Location: Tempa, FL , Onsite Hire Type: Full-Time Responsibilities for a field technician: Equipment Installation: are responsible for installing new equipment and systems at customer sites or in various locations. This could include setting up computers, networking devices Technical Support: Field technicians...

  • Network Engineer

    2 days ago


    Tampa, United States City of Tampa Florida Full time

    Introduction An employee in this class is responsible for technical analysis work with an emphasis on desktop devices, mobility and collaboration tools. Under general direction, employees are required to exercise extensive initiative and independent judgment in selection of work methods and formulation of recommendations to meet program needs, objectives,...


  • Tampa, United States C4 Technical Services Full time

    Tech & Business Consultant Work Location: Remote PROJECT SCOPE: Candidate will be working on a new project surrounding IT Service Design from respective IT Organizations. Candidate will be responsible for engaging groups to facilitate the identification and/or define service ownership and service expected outcomes. Candidate will be responsible for...


  • Tampa, Florida, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...


  • Tampa, Florida, United States SAIC Career Site Full time

    Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT...


  • Tampa, United States DART Tech Full time

    The Help Desk Engineer is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.JOB RESPONSIBILITIES:Field incoming Help Desk requests via...


  • Tampa, United States DART Tech Full time

    The Help Desk Engineer is responsible for second-tier support for PC and serverhardware and software, mobile devices, firewalls, network services, and any other technical issues that might arise for our clients. The ideal candidate is enthusiastic, positive and possess great customer service skills.JOB RESPONSIBILITIES:Field incoming Help Desk requests via...


  • Tampa, United States Motion Recruitment Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...


  • Tampa, United States Motion Recruitment Partners, LLC Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...


  • Tampa, United States Motion Recruitment Full time

    Our client is looking for a Field Service Technician for a 3-month contract in Tampa, FL 33607.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...

  • IT Support Position

    1 month ago


    Tampa, United States Centarus Full time

    Job DescriptionJob DescriptionIT Desktop and Network Support Position (Remote Only)Business Hours: 6:00am to 7:00pm PST or 9:00am to 10:00pm ESTCentarus Inc. is a cutting-edge Managed Services and Cybersecurity Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and...


  • Tampa, United States Virtusa Full time

    Job Description: Responsibilities: Troubleshoot and resolve critical production issues as part of Level-3 support. Participates in root cause analysis for all incidents occurred in production. Provide application enhancement and maintenance as well as on-going API performance support. Handles Pre-deployment and post-development activities. Track and support...


  • Tampa, United States Brothers International Food Corporation Full time

    Job DescriptionJob DescriptionDescription:About Brothers International Food Holdings, LLC:At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer...


  • Tampa, United States Cynet Systems Full time

    Job Description: Responsibilities: Work within the guidelines and routines defined for the product or assignment. Work to ensure relevant KPI/PI's goals for the team they are working with are met for the product or assignment. Provide the end user the support that is agreed upon. Provide information to end users in the event of operational disturbances. ct...