IT Service Desk Technician

3 weeks ago


Tampa, United States CIO Technology Solutions Full time

Why CIO Technology Solutions?

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

 

Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.

Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.

Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

General Duties

Support Microsoft Windows desktop and server technologies

Consult with clients and offer guidance on technology use and best-practices

Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner

Communicate the need for escalation promptly if you are unable to resolve the issue

Provide fast and friendly tech support to end-users, IT managers, and C-level executives

Requirements

Bachelor’s Degree, business related field preferred, or equivalent experience

Minimum of 1 year experience working in a 50+ user Windows desktop/server environment

Well-rounded Microsoft desktop technology experience and user support

Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols

Motivation and drive to develop yourself personally and professionally

Strong communication skills both verbal and written

Excellent customer service skills

Benefits

PTO Package, including 15 days off in Year 1

IRA Package with 100% match

Frequent company events, lunches and other perks

Business casual attire

Referral Bonuses

Complete Insurance package (includes health, dental, vision, life, and ancillary coverage options)

Community Volunteering Program with PTO Comp

Comp $35,000.00 to $45,000.00



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