IT Customer Systems Support Student

4 weeks ago

Tempe, United States Arizona State University Full time
IT Customer Systems Support Student

ASU Enterprise Partners is an efficient network of highly skilled teams; it is comprised of a full complement of professional services that work in concert with specialized business units to provide full resources and extend Arizona State University's ability to achieve its charter.

The IT Customer Systems Support student serves as a key contributor to our IT Customer Support services. The successful candidate for this position will perform a variety of activities necessary to provide laptop, desktop, hardware, and software application support to end users and patrons to ensure proper and effective technology operations at ASU Enterprise Partners.

The position will require approximately 20 hours per week, between the hours of 7:00am - 5:00pm with additional availability during the non-school year.

Learn more about our student employment program here.

What you'll do:
  • Follow documented procedures to diagnose and resolve hardware, software and printer issues for end users
  • Work collaboratively within the IT Customer Support team to deploy new devices and software to end users
  • Establish and maintain effective communications with end users and other technology specialists
  • Document and track tasks in the service desk ticket tracking system
  • Provide Audio/Video support for conference rooms
  • Other duties and projects as needed to improve/support the organization
What you'll need:
  • Compelling interest in systems and technology (i.e., Azure, Endpoint/Intune, Scripting)
  • Curiosity toward learning more about end user systems and technologies
  • Ability to foster and instill trust through interpersonal interactions
  • Ability to communicate effectively in person, writing, and by phone
  • Collaborative style, combined with the ability and desire to work in a team-based environment
  • Ability to work both independently and as part of a team
  • Attention to detail and thoroughness in completing assigned duties with consistent follow through
  • Highly organized and able to work efficiently on multiple tasks with deadlines
  • Ability to quickly learn new software programs as needed
  • Proficient in Microsoft Windows and Office applications
  • Basic knowledge of troubleshooting PC and Mac laptop computers
  • Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
  • An advocate's belief in the vision of ASU as the New American University
Relevant qualifications:

A current student at Arizona State University pursuing a degree with a willingness to learn and an ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement.

Benefits:
  • $30 bi-weekly cell phone reimbursement
  • Hands-on experience in a professional environment
  • Professional development plans
  • Opportunity to network with ASUEP leaders and other ASU students
  • Access to LinkedIn Learning and their 8,000+ courses
  • Professional skills workshops


At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We're always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care - about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer

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