Graduate Programs Student Services Support

4 weeks ago

Tempe, United States Arizona State University Full time

The W. P. Carey School of Business is hiring for a **Graduate Programs Student Services Support Coordinator **to coordinate the _Full-time MBA _program, including event and program management, daily operations, and student retention strategies under the direction and guidance of the Associate Director. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

The Full-time MBA coordinator will serve as one of the first points of contact for two cohorts totaling approximately 120 students. The coordinator is highly student-facing, as Full-time MBA students are on campus daily and are highly interactive with their coordinator. Nearly half of the Full-time MBA student population is international, hailing from 20+ countries, so a sensitivity to and appreciation of various cultural backgrounds is a must.

This position requires someone who can demonstrate a level of high quality and detailed work while maintaining a professional presence. The coordinator must be aware of and responsive to students' needs and concerns in a service-oriented work environment with an elevated level of professional communication and confidentiality. This position is part of the larger Program Operations team working together to provide the best customer service necessary to build and maintain strong relationships with graduate students and internal customers. The primary responsibilities of this position include graduate student support, large and small-scale event coordination, administration and tracking of student progress, faculty support, and execution of communications and daily operations of the academic program(s).

With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Full-time MBA coordinator is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, understanding academic schedules, faculty support, processing expenses and disbursements in accordance with the program budget, event execution, and project management.

If you enjoy helping others succeed in a higher education environment, value a team-based approach and appreciate variety in the work you do, this may be the role for you.

**Job Family**
- Counseling & Development

**Department Name**
- WPC GPO Dean

**Full-Time/Part-Time**
- Full-Time

**VP Code**
- EXEC VP/PROVOST

**Scope of Search**
- Open

**Grant Funded Position**
- This is not a grant funded position and is not contingent on future grant funding.

**Salary Range**
- $46,000 - $48,000 per year; DOE

**Close Date**
- 03-June-2024

**Category**
- 02

**Essential Duties**
- The coordinator has the following major responsibilities for the W. P. Carey Full-time MBA program, which may require _occasional extended work hours_, including evenings and/or weekends as needed, and occasional _opportunities for in-state or out-of-state travel._
- Supports student leaders in the planning and execution of programmatic and club events.
- Maintains detailed records and tracks student progress.
- Provides oversight, direction, and coordination of the Full-time MBA students serving as graduate assistants (GAs).
- Facilitates trainings on university processes such as iPOS (interactive plan of study) and CPT (Curricular Practical Training) and coordinates student support and tracking in these areas.
- Coordinates and maintains data for tracking and reporting purposes.
- Facilitates the student registration process.
- Ensures graduation paperwork is processed for students.
- Coordinates activities related to academic progress such as academic probation, out-of synch/off-track students, withdrawals, and other student enrollment adjustments.
- Counsels and confers with students providing academic advising, problem solving, and resolution. Interprets and enforces program and university policies and procedures. Serves as an information resource for student services and affairs within the college and ASU.
- Coordinates textbook and ordering materials in collaboration with other coordinators, academic units, accounting, and vendors.
- Works collaboratively with other departments and university offices to ensure business needs are met.
- Provides assistance and information to faculty, staff, and outside organizations regarding function/program.
- Coordinates new student orientation programming.
- Oversees the coordination of and implements student events for assigned program.
- Conducts in-class announcements and office hours.
- Adheres to program budgets by managing program expenditures and requests, preparing disbursement requests, proposals, and approvals, where appropriate.
- Creates, documents, and maintains student service processes and procedures.
- Supports faculty in classroom environment.
- Represents the WP

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