Coordinator, Sales Administration

4 weeks ago

Miami, United States Royal Caribbean Group Full time
POSITION SUMMARY:

Responsible for the day-to-day maintenance of our Travel Partner & District Sales Managers Databases (Tri branded role). Changing, new adds, updates, to over 25,000 plus travel partners. Maintain all National Accounts agencies. Review and Audit all Commissions within our travel agency community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Administering maintenance changes to the 25,000+ Travel Partner (TP) database which includes setting up of new TP's, affiliation changes, TP contact information, commission levels, Field Mgr/TP assignments, mergers, dissolutions, etc.
2. Maintain National Account hierarchy/relationship levels for Common Ownerships, HQ/Branch Roll ups, Alt Hierarchies, linking, etc.
3. Administer the transfer of bookings from Cruise Vacation Planner to TP's assuring all control requirements/credentials are in accordance with our policies
4. Execute, Audit & Analyze the automated monthly override and manual retro commission processes.
5. Act as Liaison with Accounting & TP's on the year end 1099 process which involves developing and maintaining query reports as back-up support to issued 1099's
6. Participates in the testing of new system enhancements/functionality
7. Acts as Liaison with the Legal Department on TP related fraud cases
This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

QUALIFICATIONS:

  • Associates or Bachelor's degree preferred
  • 3 to 5 years administrative experience required
KNOWLEDGE AND SKILLS:
  • Strong knowledge of Colonial (Reservation) system
  • Intermediate user on MS Office products (Excel, Access, PowerPoint, etc).
  • BRIO experience preferred
  • Seas


Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. Visual requirements include distant, close and color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office or travel to other offices. A high noise level is possible in the office, if visiting shipboard or offsite locations.

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