Sales Administrative Coordinator

2 weeks ago

Miami, United States goTRG Full time

Position: Sales Administrative Coordinator


Are you skilled in order management and invoicing?


Do you have a keen eye for detail and a strong understanding of administrative support functions?

Can you collaborate effectively with a team to ensure smooth order processing and customer satisfaction?


Would you like to play a pivotal role in a company dedicated to excellent customer service and efficient operations?


At our company, our mission is to provide exceptional service and streamline operations to meet customer needs and business goals. We offer a range of services that support sales, order management, and collections.


Joining our team means becoming part of a collaborative environment that values precision, efficiency, teamwork, and customer satisfaction. Here's what you can look forward to:

Streamlined Order Management: Ensuring accurate and timely processing of customer orders.

Efficient Collections: Managing payment reminders and facilitating smooth payment processes.

Administrative Support: Providing essential support to various departments to resolve customer-related issues.


We're looking for talented professionals like you to help us maintain high standards in customer service and operations. If you share our values and our vision, we invite you to apply.


Position Summary:

The Sales Team Administrative Coordinator is responsible for supporting the sales team by processing customer orders, ensuring accurate invoicing, and maintaining clear communication with customers regarding payment and order status. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with various departments to ensure smooth operations and customer satisfaction.


Primary Responsibilities/Essential Functions:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.


Order Processing:

  • Promptly and accurately process all incoming customer orders.
  • Validate prices for each order to ensure proper invoicing.
  • Generate invoices for customers and provide copies to the sales representatives for reference.
  • Process any changes or modifications to orders based on customer requests.



Collaboration and Coordination:

  • Collaborate with the Operations and Customer Service teams to ensure smooth order fulfillment and pickups/deliveries.
  • Work closely with various departments, including sales and finance, to resolve any customer-related issues or inquiries.


Payment Management:

  • Send daily payment reminder emails to customers with pending payment orders.
  • Include a countdown in each email, informing customers that their order will be cancelled in five days if payment is not received.
  • Ensure accurate and timely communication with customers to expedite payment processing.


Administrative Support:

  • Assist with general administrative duties, including data entry, filing, and document organization.


Requirements:

  • High school diploma or equivalent; additional education in business administration or related field preferred.
  • 1-2 years of experience in sales, operations, or customer service.
  • Strong organizational and time management skills with the ability to prioritize tasks effectively.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to work independently and collaboratively in a team-oriented environment.
  • Previous experience in collections or order management is a plus.

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