Service Warranty Administrator

Found in: Resume Library US A2 - 1 week ago


Pompano Beach Florida, United States Mercedes-Benz Coconut Creek Full time
Overview:
Position Overview

The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

 

 

What are the day-to-day responsibilities?

Process all claims by next business day following RO close date

Handle and resolve all claim corrections and charge-backs

Establish and maintain relationships with the manufacturer's designated warranty representatives

Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures

Analyze problems, identify trends and develop strategies for maximizing claim process

Flag the technicians for the hours earned on the service they performed

Check each repair order against the vehicles service history to avoid duplicate claims

Provide a weekly report to the service manager regarding claim status

Report any fraudulent manipulation of warranty claims

Provide parts manager with updated parts listing on a weekly basis

Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs

Assist service consultants in closing all open warranty RO's

Assist service consultants and technicians with any warranty questions

Assist with special projects, audits and reports as requested

Review and manage all aging schedules and reports

Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

Attend warranty training courses as needed

 

 What are the requirements for this job?

High school diploma or the equivalent

Ability to effectively communicate verbally and in writing

Ability to confront and resolve difficult customer service situations

Demonstrated customer service skills

Ability to read and comprehend written instructions and information

General knowledge of automotive parts and vehicle mechanical operations

Two years of experience in a automotive dealership

Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test

 


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