Service Manager

3 weeks ago

Pompano Beach, United States Sciens Building Solutions Full time

THE POSITION IN A NUTSHELL - $5,000 Sign-On Bonus PLUS Relocation Assistance

Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and/or electrical industries (as applies to the role) and is ready to assume ownership of a Division/Department service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING (and doing well)

  • Manage the service department of assigned Division or business segment.
  • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
  • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
  • Responsible for executing service inspections on time and resolution of system deficiencies.
  • Responsible for developing a budget and meeting revenue and gross margin targets.
  • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
  • Responsible for delivering projects within the original budgeted cost.
  • Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
  • Responsible for efficient asset management, such as inventory and company service vehicles.
  • Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
  • Responsible for manpower planning and allocation.
  • Responsible in part for customer satisfaction and cash collections.
  • Works closely with the sales and installation teams to support the growth and profitability of the Division.
  • Responsible for control and calibration of inspection, measuring, and testing equipment.
  • Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU

  • Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
  • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
  • Strong, positive team builder with leadership ability.
  • Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems.
  • Strong understanding of Profit and Loss statements and key financial drivers.
  • Ability to attract, develop, grow, and retain a team.
  • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
  • Valid driver’s license.
  • Must be able to pass a background check and drug screening.
  • Able to work independently.
  • Excellent organizational, decision-making, and communication skills.
  • Proficient in NFPA codes and standards.
  • Strong computer skills; proficient at Microsoft Office.
  • Knowledge of OSHA safety standards.
  • NICET Level II preferred.

WHAT WE'RE BRINGING TO THE TABLE

  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Company cell phone, laptop, and vehicle allowance.
  • Professional career development opportunities.

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