Client Success Specialist

4 weeks ago


Fort Myers Florida, United States Pool Troopers Full time
Pool Troopers is currently hiring a full-time Client Success Specialist.

Great Salary

Great Benefits (eligible after 60-days)

Advancement Opportunities

Pool Troopers, one of the nation's largest and fastest- growing pool service companies, currently serves over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019. 2020, and 2021 on the Top 50 list by Pool & Spa News & Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners (Private Equity Firm) to support the next phase of growth including the execution of rapid acquisition strategy.

As a Client Success Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement.

Responsibilities:

Confer daily with customers by telephone or in person to adhere to client needs, resolve conflict, and provide solutions

Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner

Track availability and inventory of repair parts coming from the distributors

Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses

Review Department of Health reports ensuring all items are corrected prior to re-inspection

Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships

Submit parts for warranty

A Pool Trooper is someone who can recognize problems before they arise, be able to multitask high priority jobs, has strong communication skills, is detail oriented, and a self starter

Requirements

1-2 years experience in sales, account management, or customer service

High school diploma or equivalent, required

Some college is a plus

Bilingual (Spanish) is a plus

Knowledge of commercial pool equipment and DOH requirements is a plus

B2B experience, required

Position is full-time Monday-Friday working out of either our Ft. Myers or Naples location.

Benefits

We offer all full-time team members:

Competitive Salary $50k-$60k (based on experience)

Health Insurance (Medical, Dental, Vision)

401k with Match

Growth Opportunities

Paid Time-Off

Short & Long-Term Disability Insurance

Life Insurance



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