Customer Success Specialist
2 weeks ago
Objectives of this role
Own the entire relationship with assigned clients, including onboarding, implementation, retention, and overall satisfaction through proactive outreach.
Establish relationships as a trusted advisor to help ensure the continued value of our shows.
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the senior team.
Communicate effectively with sales team to better understand customer needs, maximize retention and growth, and share learnings.
Maintain existing customer-success metrics and data as directed.
Responsibilities
Serve as day-to-day contact for assigned accounts, proactive outreach, building trust and rapport while identifying areas of opportunity and highlighting best practices.
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
Assist customers with setting up and navigating digital tools to optimize their presence in event ROI.
Facilitate interaction and workflow among team members, including but not limited to operations, sales, registration, marketing, and finance.
Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings and events.
Proactively reach out to clients reminding them of deadlines to ensure they benefit from the “Early Bird Pricing.”
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