Sr. Consultant, Client Success

2 weeks ago

Miami Florida, United States Visa Full time
Job Description

The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This is an exciting opportunity to join the recently established Global Acceptance Client Services team, supporting key global acceptance partners. Visa and the Global Acceptance team have the opportunity to improve client experiences and depths of relationships and deliver mutual revenue growth for key global seller-side customers, including acquirers, processors, enablers and merchants, by leveraging our insights, data, relationships and talent to help grow and enhance our mutual business interests.

We are seeking a highly skilled and experienced Sr. Consultant to join our global team. The Sr. Consultant, Client Success Management, will be the Global Acceptance Client Services lead for key global enablers (acquirers, processors, seller-side third party agents) based in Visa’s North America (NA) region. This position will be located in the United States to be in close proximity to the clients’ global headquarters where key client executives are based.

This is a hybrid position. Hybrid employees can alternate time between both remote and office locations. Employees in hybrid roles are expected to work from the office 3 set days each week, with days determined by leadership/site.

The Sr. Consultant, Client Services, is the global and central point of contact from Client Services and will be accountable for managing the operational relationship with the customers. The position will work with Client Services and business counterparts in other regions and across functions to ensure a seamless and consistent global service experience. Client assignments may change over time.

Given the importance of this position, it requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa. It is a client-facing and strategic role, working in conjunction with global account, sales and product teams to proactively drive Client Success outcomes.

The successful candidate will be able to manage complex topics with limited supervision, as part of the team supporting operational mandates, project implementations and consulting initiatives that help customers grow their Visa portfolios.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, by partnering closely with significant payment ecosystem participants to maximize realization of the benefits and value from Visa products and optimize their performance.

The Sr. Consultant, Client Success Management, is responsible and accountable to:

Own the holistic post-sale and operational relationship of assigned customers, acting as an important ambassador of all Client Services teams by providing the central voice of Client Services to the clients and account teams

Act as an integral member of the account team, aligning on the forward-looking relationship strategy based on key client and Visa goals, alongside and in partnership with the global account executive

Foster and sustain a trusted client partnership with key client executives and stakeholders by proactively executing against forward looking Client Success Plans, which track a client’s adoption, usage and health index for Visa products

Ensure that clients’ operational goals and success metrics for their overall Visa product landscape are deeply understood, with intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans

Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services

Act as an advocate for the client through showcasing strong operational excellence by driving mildly complex and cross-functional initiatives in support of the client goals, incorporating automated solutions to achieve operational efficiency and productivity improvements

Coordinate and closely collaborate with applicable global and regional in-market Client Success Managers who manage local client relationships to ensure they are aligned to the global client relationship strategy and deliver a consistent client experience

Oversee the implementation of new Visa products with clients by coordinating key client and Visa teams globally to expedite implementation readiness activities to achieve faster time to value and maximized adoption of deployed products

Maintain strong relationships within Client Services and other cross-functional teams within Visa to orchestrate subject matter expertise consultation as needed to optimize client performance

Maintain a continuous 360-degree view of the client for communicating and sharing internally and externally, and coordinate and lead global operational reviews with clients and Visa stakeholders

Maintain a high-level view of entire Client Services experience, from a global context, monitoring issues affecting specific geographies and proactively managing future risk accordingly

Provide a global perspective and thoroughly communicate new Visa Rules, mandates, Visa Business Enhancement Releases, and upcoming changes to ensure client readiness and service compliance

Act as the central escalation point for managing client escalations concerning significant operational issues and support major crisis responses by maintaining ongoing interaction with clients to meet their specific needs throughout

Provide a thought leadership viewpoint on the latest global payment processing trends, Visa solutions, and technologies to provide an outstanding client experience and generate new sales leads to solve identified client pain points

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  • Sr. Consultant

    4 days ago

    Miami, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Sr. Client Principal-Americas

    4 days ago

    Miami, Florida, United States Dell Full time

    Sr. Client Principal-Americas In order for Dell Technologies to be so successful in leading the way in a changing world of technology, we rely on the collaboration of all of our thought leaders and customers. Our Client Principal team within Outside Sales, is forging the bridge between our thought leaders and customers by organizing, driving transformations,...

  • Sr. Consultant, Compliance

    3 days ago

    Miami, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Sr. Consultant, Compliance

    4 days ago

    Miami, Florida, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Sr. Consultant, Compliance

    4 days ago

    Miami, Florida, United States Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Sr. Consultant, Compliance

    3 days ago

    Miami, United States Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Customer Success Consultant

    4 weeks ago

    Miami, United States Southern Glazer's Wine & Spirits of America Full time

    The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of th Consultant, Customer Service, Retail, Customer, Account

  • Sr. Service Experience Consultant

    3 days ago

    Miami, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr. Service Experience Consultant

    5 days ago

    Miami, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Jr. Client Success Sales Representative

    1 week ago

    Miami, United States Cardone Enterprises Inc Full time

    Job DescriptionJob DescriptionAbout the Company:Grant Cardone Enterprises (GCE) is the world leader in education, consulting, and management for small businesses around the world. Founded by renowned business expert, Grant Cardone, Grant Cardone Enterprise has helped small businesses grow and scale for over 30 years. Cardone's strategies are taught...

  • Sr. Operations Excellence Consultant

    5 days ago

    Miami, United States Redbock - an NES Fircroft company Full time

    Our client is a rapidly growing, leading biologics company located in the greater Miami area and is in immediate need of a Senior Operational Excellence Consultant for a 6-month project. This is an onsite engagement and has a strong likelihood of extension based on performance.The Senior Operational Excellence Consultant will be critical in developing, tools...

  • Sr. Operations Excellence Consultant

    4 days ago

    Miami, United States Redbock - an NES Fircroft company Full time

    Our client is a rapidly growing, leading biologics company located in the greater Miami area and is in immediate need of a Senior Operational Excellence Consultant for a 6-month project. This is an onsite engagement and has a strong likelihood of extension based on performance.The Senior Operational Excellence Consultant will be critical in developing, tools...

  • Sr. Operations Excellence Consultant

    4 days ago

    Miami, United States Redbock - an NES Fircroft company Full time

    Our client is a rapidly growing, leading biologics company located in the greater Miami area and is in immediate need of a Senior Operational Excellence Consultant for a 6-month project. This is an onsite engagement and has a strong likelihood of extension based on performance.The Senior Operational Excellence Consultant will be critical in developing, tools...

  • Sr. Service Experience Consultant

    1 week ago

    Miami, United States Visa Full time

    Client Services (CS) provides industry-leading operational support to Visas clients around the world. With our deep knowledge and expertise, we are a key internal Partner to product and Technology, bringing the voice of the customer into the design, Client Service, Consultant, Experience, Data Services, Client Support, Technology

  • General Manager, Client Janitorial Services

    2 weeks ago

    Florida-Miami, Florida, United States Ttg Talent Solutions Full time

    TITLE: General Manager, Client Janitorial Services SALARY: $90K to $100K Based on Experience LOCATION: Miami, Fl **Job Description**: Key Responsibilities: Utilize a consultative sales approach to deeply understand clients' needs and deliver value-driven solutions, emphasizing cost-effective environmental and property maintenance services. Lead and nurture...

  • Sr. Client Representative

    4 days ago

    Miami, Florida, United States Marsh Full time

    What can you expect?This position is for a support staff in Account Management, who can work independently under moderate supervision for routine situations. The ideal candidate will provide a high level of service to assist Account Managers and ensure a high level of client satisfaction executing renewal strategy documents, certificates of insurance,...

  • Sr. Credit Analyst

    1 week ago

    Miami, United States FLORES Full time

    About the job Sr. Credit Analyst JOB TITLE Sr. CORPORATE & COMMERCIAL CREDIT ANALYST Private Credit Firm Location: Miami * Our hybrid workspace includes work-from-home Wednesdays and in-office work for the rest of the week. Reporting: CHIEF CREDIT & RISK OFFICER KEY RESPONSIBILITIES: PERFORM FULL CREDIT ANALYSIS, INCLUDING COMPANY BUSINESS MODEL,...

  • Success Coach

    1 week ago

    Miami, United States LifestyleUnleashed Full time

    Are you passionate about empowering individuals to reach their full potential as leaders? Are you a highly motivated self-starter with a knack for inspiring and developing teams? If so, we have an exciting opportunity for you! About Us: We are a dynamic and forward-thinking leadership coaching organization that is committed to helping individuals unlock...

  • Salesforce Technical Consultant

    7 days ago

    Miami, Florida, United States V2 Full time

    This remote position is open to US-based professionals authorized to work without sponsorship.Do you have a passion for innovation and problem-solving? At V2, providing speed and direction to our clients' operations is our passion. To do this, we bring together a diverse and remarkable group of world-class Consultants, Analysts, and Developers with...

  • Sr. Administrative Assistant

    2 weeks ago

    Miami, United States Bohler Full time

    Overview  At Bohler, we empower the ambitious to become the accomplished.  This greater purpose connects us with like-minded professionals, fosters meaningful relationships, and generates the alignment necessary to produce an unrivaled consulting and employment experience. Our Miami, FL office is looking for a Sr. Administrative Assistant who embodies...