1091-IT Operations Support Administrator I

3 weeks ago


San Francisco California, United States City and County of San Francisco Full time
Job Description

Project name: Technology Refresh Program

Under general direction, the 1091 IT Operations Support Admin I will provide technical and operations support, systems and network administration; resolve, monitor, track and escalate IT problems and requests.  Coordination with SFPUC IT staff and other City departments; manage and maintain IT hardware and software, work on special projects as assigned. 

Essential Functions:

Provides 100% On-Site support

Provides 1st problem determination and technical support for network and desktop problems

Logs, tracks, and monitors all problems and requests and follow up on open trouble tickets for final resolution

Reviews and updates help desk solutions knowledge base documentation

Reviews and updates operating process and procedures documentation

Works with remote site administrators to resolve problems and implement IT service requests

Performs desktop, printer, and other computer peripheral installation and supports duties as assigned

Provides professional, courteous, and outstanding customer service

Assists in Telecommute and Mobility asset management and deployments

1091 IT Operations Support Admin I performs other related duties as required.


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