"As-Needed" Service Desk Administrator

Found in: Resume Library US A2 - 1 week ago


San Francisco California, United States City and County of San Francisco Full time
Job Description

Appointment Type: 

This is a Category 16, Temporary Exempt (TEX), as-needed position not to exceed six (6) months or 1,040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

Position Description:

Under general direction, the Service Desk Administrator will provide first-level desktop, software, and application support to customers. Additional essential functions include: answer phones, generate tickets and resolve, monitor, track, and refer problems and requests to the proper group, Department, or support vendors; escalate problems as necessary to ensure resolution; follow-up on open trouble tickets and request for final resolution; keep customers informed and updated on the status of problems and requests; define and document Service Desk solutions, processes, and procedures; inform management and clients of severe problems; work with local site engineers and desktop administrators to resolve problems and implement service requests; perform end-user and application administration support duties; provide prompt, professional, courteous and outstanding customer service on a daily basis to all customers; and perform related duties as assigned.

Nature of Work:

Candidate must be responsive and flexible with assigned tasks and able to work as part of a diverse team in a fast-paced environment. The 9-1-1 dispatch center and Service Desk operates 24 hours a day, 7 days per week. This is an as-needed position with irregular and limited hours; the position will require the ability to work evenings, nights, weekends, and holidays typically with very little notice when needed to work a shift. 


  • 2024 Student Internship

    Found in: beBee S US - 2 weeks ago


    San Francisco, United States Bechtel Full time

    Requisition ID:  269631 Relocation Authorized:  Limited (e.g. Development Assignment) Telework Type: Full-Time Office/Project  Work Location: Richland, WA  Hourly Range: $20.05/hour - $27.60/hour (Determined by function, education, experience, and qualifications of the applicant. A 15% salary uplift is provided on top of base salary for...

  • Senior Electrical Designer

    Found in: beBee S US - 2 weeks ago


    San Francisco, United States Bechtel Full time

    Requisition ID: 274133  Relocation Authorized: National - Family  Telework Type: Part-Time Telework  Work Location: Knoxville, TN  Company Overview Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the...

  • Academic Administrative Assistant

    Found in: Resume Library US A2 - 1 week ago


    South San Francisco, California, United States Unitek Learning Full time

    Job Description We are looking for a Full Time Academic Administrative Assistant at our South San Francisco campus to join our team. This position will be coordinating and balancing the needs of a diverse student population and faculty, and managing multiple medical materials, personnel files, and excel files.  This position needs the ability to adapt,...

  • Director, Global Payroll Services

    Found in: Resume Library US A2 - 1 week ago


    San Jose, California, United States Western Digital Full time

    Job Description Join our dynamic team!  We have an opening for a Director of Payroll who oversees and optimizes our organization’s payroll processes. We seek a leader who can think creatively, solve problems, and collaborate with others who share our vision of excellence and innovation. You are a high achiever who is passionate about your work and...


  • San Francisco, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • San Jose, United States Ascend Full time

    Job DescriptionJob DescriptionAdministrative AssistantJob DescriptionThe Administrative Assistant will primarily focus on supporting the management team with periodic reporting responsibilities. With excellent customer service skills, the Administrative Assistant will also work resolving issues and executing on special requests. The successful Administrative...

  • Administrative Assistant

    Found in: Resume Library US A2 - 1 week ago


    Newport Beach, California, United States Rising Edge Group Full time

    Role Reporting to the Division Manager, the Administrative Assistant is responsible for duties surrounding efficient operation of the office as well as supporting the projects team on clerical and administrative duties to ensure the effective delivery of projects. The Administrative Assistant performs reception, clerical and administrative duties and may...


  • San Francisco, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Director, Business Development

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...

  • Senior BDM

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We value the unique experiences and perspectives that each...


  • San Francisco, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Sr Director, Business Development, Advertiser

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...

  • Senior Product Manager

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...

  • Front Desk Manager

    5 days ago


    San Francisco, United States Marriott International, Inc Full time

    **Additional Information** Relief Overnight Manager or Night Audit **Job Number** 24073669 **Job Category** Rooms & Guest Services Operations **Location** W San Francisco, 181 3rd Street, San Francisco, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Senior Manager, Inventory Development

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...


  • California, United States CareerBuilder Full time

    Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service...

  • Lead Principal Technical Account Manager

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...

  • UX Designer II

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States The Trade Desk Full time

    What we do: TTD User Experience (UX) brings together skilled teams of UX Designers, Researchers, and Writers. Our role is pivotal in understanding user behaviors and shaping our products. We collaborate closely with engineering and product management to craft products that not only serve users but also contribute to TTD’s success. As a UX Designer,...

  • 1092-IT Operations Support Administrator II

    Found in: Resume Library US A2 - 1 week ago


    San Francisco, California, United States City and County of San Francisco Full time

    Job Description Project name: Technology Refresh and Telephony Project Under general direction of the IT Customer Service Manager, the 1092 IT Operations Support Admin II will provide technical and operations support, systems and network administration, and project management; resolve, monitor, track and escalate IT problems and requests.  Coordination...

  • 1091-IT Operations Support Administrator I

    Found in: Resume Library US A2 - 1 week ago


    San Francisco, California, United States City and County of San Francisco Full time

    Job Description Project name: Technology Refresh Program Under general direction, the 1091 IT Operations Support Admin I will provide technical and operations support, systems and network administration; resolve, monitor, track and escalate IT problems and requests.  Coordination with SFPUC IT staff and other City departments; manage and maintain IT...