Administrative Support Coordinator

3 weeks ago

San Bernardino, United States California State University, San Bernardino Full time

**Administrative Support Coordinator (Administrative Support Coordinator I), Registrar's Office - Emergency Hire**
**California State University, San Bernardino**

**Job No**: 539599

**Work type**: Staff

**Categories**: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time, On-site (work in-person at business location)**Job Summary**:
Under general supervision, this position provides clerical and administrative support to front desk services for the Office of the Registrar, as well as for the Records and Registration units. This position assists the student population with various Office of the Registrar services, primarily with myCoyote and records and registration processes.

Duties / Responsibilities
- Provides the coordination of the clerical and administrative support functions for the unit.
- Provides customer service by greeting guests by phone or in-person. Screens visitors and callers and directs them appropriately. Responds to inquiries from public or university staff, students, or faculty.
- Monitors and maintains calendar for supervisor or units assigned. Plans, coordinates, and makes travel arrangements. Makes arrangements for special events sponsored by department.
- Assists and troubleshoots complex records and registration issues.
- Processes enrollment and degree verifications.
- Process registration requests (adding/dropping/petitions, etc.).
- Applies FERPA regulations and identifies Red Flags.
- Work involves addressing a wide range of problems which requires interpreting policies and procedures and using ingenuity to put information together in new ways.
- Provides administrative coordination of EO 1037 regulations pertaining to repeat of grades of C or better.
- Processes EO 1037 exceptions authorized by Academic Success and Undergraduate Advising.
- Provides administrative coordination of CSU Fully Online program.
- Researches and resolves complex student issues that may include collaboration with other offices such as Financial Aid & Scholarships, Student Financial Services, Admissions and Student Recruitment, and the Advising and Academic Services Office.
- Processes requests for enrollment reinstatements due to university errors.
- Processes mass disenrollment's when requested by Advising and Academic Services and Educational Opportunity Program.
- Assists in delegating and monitoring student assistant workload.
- Provides lead work direction including, but not limited to, assigning and reviewing work, providing input to performance evaluations, and training new staff (both student assistants and staff).
- Provides coordination to multiple and varied projects of complex nature.
- Assists in maintaining an updated training handbook.
- Other classification-related duties as assigned.

**Minimum Qualifications: Required Education and Experience**
- High School diploma or its equivalent AND three years of progressively responsible experience in general office clerical or secretarial work or the equivalent

**Required Qualifications**

**Knowledge, skills, and abilities information**

**_For Example:_**
- Excellent communication and interpersonal skills (including being a good listener) to interact and communicate effectively with faculty, staff, students, and external constituencies, both verbally and in writing.
- Advanced time management and analytical skills.
- Ability to manage multiple projects independently in a fast-paced organization with competing priorities and distractions.
- Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
- Ability to build effective teams through goal setting, defining responsibilities, empowering team members, providing feedback, and adhering to deadlines.
- Strong negotiating skills to settle issues and maintain harmony in the team.
- Ability to use high-level discretion and maintain a high level of confidentiality in handling problems of a sensitive nature and security of confidential records.
- Working knowledge of applicable state and federal employment and education laws and regulations.
- Working knowledge of and ability to operate standard office equipment and technology including, but not limited to, desktop computer, laptop, copier, fax machine, scanner, and printer.
- Demonstrated proficiency in ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties.

**Preferred Qualifications**
- Experience to be fully functional in all technical aspects of work assignments.
- Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
- Thorough knowledge of English grammar, punctuation, and spelling.
- Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
- Ability to independently handle multiple work unit priorities and projects.
- Working knowle

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