IT Helpdesk Engineer
2 weeks ago
H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward-thinking approach using the world’s latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.
Responsibilities
Conduct effective troubleshooting by employing diagnostic methods and relevant questioning
Deploying new computers for both new hires and upgrades for existing staff
Troubleshoot any/all end user issues, both hardware and software
Software deployments & upgrades
Light travel for remote office work and office moves
Guide users step-by-step through the process of resolving their technical problems
Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues
Utilize a service/help desk system to track, prioritize, and manage support requests efficiently
Establish, document, and maintain system standards to ensure consistent performance
Successfully complete assigned projects within the designated time frame, budget, and specifications
Requirements
Bachelor's degree in Information Systems/Information Technology or equivalent experience
Five+ years of business work experience in an IT Role
Possession of Microsoft 365 certifications is highly preferred
Knowledge of PC hardware, familiarity with office environments
A thorough understanding of networking protocols, various platforms, and hardware technologies
Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems
Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning
Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms
Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests
Benefits
Salary range — $(phone number removed) annually. Commensurate with experience.
We offer a professional work environment, competitive salary range, benefits package and 401(k).
EOE M/F/DISABILITY/VETS
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