IT Helpdesk Engineer

2 weeks ago


New York County New York, United States H&H Full time
H&H is offering an exciting career opportunity for an IT Helpdesk Engineer to join our New York City team.

H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward-thinking approach using the world’s latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.

Responsibilities

Conduct effective troubleshooting by employing diagnostic methods and relevant questioning

Deploying new computers for both new hires and upgrades for existing staff

Troubleshoot any/all end user issues, both hardware and software

Software deployments & upgrades

Light travel for remote office work and office moves

Guide users step-by-step through the process of resolving their technical problems

Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues

Utilize a service/help desk system to track, prioritize, and manage support requests efficiently

Establish, document, and maintain system standards to ensure consistent performance

Successfully complete assigned projects within the designated time frame, budget, and specifications

Requirements

Bachelor's degree in Information Systems/Information Technology or equivalent experience

Five+ years of business work experience in an IT Role

Possession of Microsoft 365 certifications is highly preferred

Knowledge of PC hardware, familiarity with office environments

A thorough understanding of networking protocols, various platforms, and hardware technologies

Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems

Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning

Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms

Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests

Benefits

Salary range — $(phone number removed) annually. Commensurate with experience.

We offer a professional work environment, competitive salary range, benefits package and 401(k).

EOE M/F/DISABILITY/VETS



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