Helpdesk Administrator I

2 weeks ago


New Orleans, United States Universal Data Full time

Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides Windows OS Desktop support
  • Provides Microsoft Office Suite installation and support
  • Provides Printer / Scanner Desktop Installation and support
  • Provides Desktop Hardware replacement / installation
  • Provides Desktop setup, configuration, and installation
  • Provides Windows Desktop OS patching, upgrade, and PC migration
  • Provides Mobile device support setup/configuration
  • Desktop application support and vendor coordination for troubleshooting
  • Performs proactive maintenance on customer network and backup infrastructure
  • Basic ability to support the following (as examples):
  • o UPS battery backups
  • o Switches
  • o Routers/Firewalls
  • o Cabinets / Patch Panels
  • o Access Points
  • Basic troubleshooting of wireless connectivity
  • Makes basic changes to Cisco VOIP handsets
  • Assist with deployments of network projects
  • ≥80% of remote support
  • All other duties as assigned.
  • Maintains professional and technical knowledge via professional development and maintaining certifications

BEHAVIORAL COMPETENCIES

  • Communication - Excellent ability in requirements gathering, documentation and articulating technical and functional contents to technical and non-technical audiences
  • Leadership: Foster a high-performance culture characterized by service leadership, collaboration and transparency that will result in strong team morale, effective talent utilization, and partnership across functional areas of the organization.
  • Composure: Works well under pressure and in stressful situations.
  • Customer Focus: Strong customer service skills; must possess a "can do" and team oriented attitude. Responds with a sense of urgency, solicits feedback to improve service, responds to requests for assistance and meets commitments.
  • Ethics/values: Works by UDI's core values.
  • Initiative/Action Oriented: Acts on priorities, problems and opportunities to achieve individual results in a proactive and timely manner. Functions well in multi-tasking environment. Adopts course if current one is not working.
  • Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data.
  • Interpersonal Skills: Works well with others; builds relationships; uses diplomacy and tact; works effectively with the management team and respect differences of opinion.
  • Motivating Others: Creates an environment in which people are inspired to do their best and feel they belong. Sets appropriate example for others.
  • Planning/Goal Setting: Plan, organize, and set goals.
  • Problem Solving: Solution-driven, flexible and creative in problem solving.
  • Self-development: Strong commitment to ongoing professional development.

KNOWLEDGE, SKILLS, ABILITIES

  • Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Language Comprehension and Expression: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive presentations to management, customers, and staff.



  • New Orleans, United States Universal Data Inc Full time

    Job DescriptionJob DescriptionHelpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk...

  • IT Helpdesk

    4 weeks ago


    New Orleans, Louisiana, United States University of New Orleans Full time

    DepartmentContract Support and IT End User ComputingJob SummaryJob DescriptionPerform all duties assigned to IT Helpdesk - Coordinator 1.Provide statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing...


  • New Albany, United States Reveleer Full time

    **IT Helpdesk Technician ** New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently...


  • New Orleans, United States Louisiana Eastern District Court Full time

    Main content Job Details for Information Technology Administrator I or II Court Name/Organization: Louisiana Eastern District Court Overview of the Position: The U.S. District Court for the Eastern District of Louisiana is seeking qualified applicants for position of Information Technology Administrator I or II depending on qualifications. The...


  • New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...


  • New York, United States Empire State Full time

    *Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting...


  • New York, United States The Empire State Realty Trust Full time

    **Title**:System Analyst - Helpdesk **Department**:Information Technology **Reports To**:IT Helpdesk Manager **Location**:New York, New York **FLSA**:Full-Time, Non-Exempt **COMPANY SUMMARY** The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New...


  • New Orleans, United States InsideHigherEd Full time

    Department Administrator ITNPRC - MicrobiologyLocation: Covington, LASummaryWork in partnership with the Chair, Faculty, Office Administrative Staff, the Chair’s Lab Manager, and other staff members, in a timely and accurate manner, to manage administrative and research activities of the Division of Microbiology. Serve as the business/financial officer and...


  • New York, United States Bit by Bit Inc Full time

    Job DescriptionJob DescriptionBit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a...


  • New York County, New York, United States Bit by Bit Inc Full time

    Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role...


  • New London, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Client Administrator I within the wealth management team, Ledyard Financial Advisors is responsible for comprehensive administrative support for one or more Financial Advisors. Responsibilities include preparing correspondence in final form, maintaining files/records and transaction history, and conducting special projects...


  • New Orleans, United States Tulane University Staff Full time

    The Budget & Administrative Coordinator is responsible for the systematic management of the capital tax exemption program as it relates to construction purchases. The coordinator works closely with general construction contractors, sub-contractors, and suppliers, as well as Tulane's materials management department and accounts payables department. The...


  • New York, United States Columbia University Full time

    Job Type: Officer of Administration - Bargaining Unit: - Regular/Temporary: Regular - End Date if Temporary: - Hours Per Week: 35 - Standard Work Schedule: - Building: - Salary Range: $72,000 - $85,000 - The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets,...


  • New Orleans, United States Insight Global Full time

    Insight Global is looking for a System Administrator for a client in New Orleans, LA. This individual will troubleshoot customer issues and work on service requests. This individual will be responsible for the duties including but not limited to implementing new application features, participate in the installation and patch life cycle, and provide tier...


  • New Orleans, United States InsideHigherEd Full time

    Research Scientist I, Grants Management & Pre-Award ResearchMedicine – AdministrationLocation: New Orleans, LASummaryThe Research Scientist I keep a lab journal and presents research results to the research group to support the Research objectives of the lab. The Research Scientist I is also responsible for supervising and training other research...


  • New Orleans, United States Tulane University Full time

    This is an entry-level coordinator position for the Precision Health Study (PHS). PHS is a meal-challenge study, with a focus on the dietary glycemic index of carbohydrates. The study lasts around 10 days, including a 7-day usual diet & lifestyle tracking period and a 3-day meal-challenging period. Participants will be recruited in the New Orleans...


  • New Orleans, Louisiana, United States Entergy Corporation Full time

    Work Place Flexibility: Onsite Legal Entity: Entergy Texas, Inc.-GTX ***This position may be filled in Beaumont pr Conroe, Texas.******This position may be filled as an Adminstrative Assistant I or II.***ADMINISTRATIVE ASSISTANT II Work under close and/or directive supervision Plan and layout work details. Adhere to established departmental policies. Perform...


  • New Orleans, Louisiana, United States Entergy Corporation Full time

    ADMINISTRATIVE ASSISTANT I Work under minimal supervision Plan and layout work details Perform all phases of computer clerical support for department to which assigned Create and maintain files, records, reports, maps, charts, etc. Ability to operate standard office equipment. Communicate effectively and maintain professionalism during stressful conditions...


  • New Orleans, United States Entergy Corporation Full time

    ADMINISTRATIVE ASSISTANT I Work under minimal supervision Plan and layout work details Perform all phases of computer clerical support for department to which assigned Create and maintain files, records, reports, maps, charts, etc. Ability to operate standard office equipment. Communicate effectively and maintain professionalism during...


  • New York, New York, United States New York University Full time

    Administrative Aide IUS-NY-New YorkJob ID: Type: Student Affairs (WS1705)# of Openings: 1Category: General Office AdministrationNew York UniversityOverviewPerform a wide range of clerical, secretarial, and general office duties including those of a confidential nature. Respond to inquiries displaying a comprehensive knowledge of the department's activities,...