Onsite Helpdesk Engineer

4 weeks ago


New York County New York, United States Bit by Bit Inc Full time
Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

·       Basic technical support of client systems

·       Create and Maintain documentation

·       Maintain Client IT Hardware inventory

·       Hardware and software troubleshooting

·       User onboarding and offboarding

·       Audio/Visual Conference support

·       On-site to client in New Jersey - Candidate should have a car

Requirements

Technical Responsibilities:

Remote Desktop support and Troubleshooting for Windows

Network and Server Monitoring

Antivirus Deployment

Microsoft Active Directory Domain and File Server Administration

Private and Hosted Email (Exchange, Office 365, Google Apps)

Email Spam and Antivirus Administration

Stellar Customer Service skills and communication skills

Proficient with all Microsoft suite products

Experience with MFA, SSO, AD and o365 preferred

Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction

Additional Desirable Skills:

MSP experience

Experience supporting Law Firms

Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)

Firewall and Switch Administration

Minimum of 1 year experience working with a Managed Services IT company preferred.

Education:

4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.

Benefits

Salary 60K+ Based on experience

Certification Training

Medical and Dental

Paid Vacation

401K



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