Associate Engineer
3 weeks ago
We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (19,500+ experts across 35+ countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in
Job Description
Must have skills : Excellent communication skills and a good listener.
Duties and Responsibilities
•Perform outreach to necessary customers, including follow-ups as needed to complete case data entry
•Understanding and using the case compliance timeline and the use of time stamps for tracking transactions/outreach
•Provide support to the customers via any form of communication that is required, i.e.. phone, e-mail, chat
•Coordinate language translation services as needed, nine languages using a third-party tool •Logging all work into Customer Relationship Manager (CRM) IT Service Management (ITSM) tools
•Research information using available resources like knowledge base, workflows, defined scripts
•Identifying customer problem and following the script to provide resolution or answers to questions
•Obtaining and evaluating all relevant data to handle inquiries
•Recording details of comments, inquiries, and actions taken for all work
•Escalate priority issues to the Team Leaders for a successful resolution if needed
•Must work as per Business Unit quality parameters defined
About You
•You care about customer service and take pride in your work.
•You are an attentive listener, patient and empathetic.
•You use positive language, stay calm in surprise situations.
•You are able to maintain customer confidentiality.
•You have excellent time management skills.
•You are detail oriented.
•You have great follow-up skills.
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