Client Account Executive

Found in: Resume Library US A2 - 1 week ago

West Chicago Illinois, United States Epsilon Full time
Job Description

About the Opportunity

Epsilon is seeking a highly resourceful and organized Account Executive who possesses an upbeat, take-charge personality and will be efficient and effective in providing support to their team and internal clients.

The candidate should be a forward-thinker who actively seeks opportunities and maintains strong interpersonal skills as well as the ability to build relationships. They must also possess the ability to work well independently and under general supervision.

Account Executives are responsible for leading the day-to-day management and implementation of internal client programs and initiatives as well as ensuring flawless program execution.  Integral to the success of this position is the ability to work with all levels and roles within the organization from production to creative to data to accounting/finance and other account teams, as well as third-party vendors and service providers.

Knowledge & Skills:

Able to drive and/or assist on the steps necessary to get various programs launched

Able to interface and communicate with the internal client

Able to adapt to changing priorities and expectations

Agile learning ability

Exhibit maturity and self-control, even in situations involving conflict or stress

Able to identify problems and ascertain any need for escalation

Excellent problem-solving skills

Data management skills

Excellent organizational skills and time management

Strong communication skills

Autonomous

Resourcefulness

Positive attitude

Ability to self-prioritize

Able to work collaboratively with all stakeholders and influence results

Build effective relationships within the team and externally

Duties & Responsibilities:

Possess minute-by-minute knowledge of all work in progress

Initiate jobs and clear, concise project request forms for activation of the jobs

Coordinate and conduct kick-off meetings with sales team and internal delivery teams

Develop project briefs with client input, manage changes, and secure approvals.  Ensure recommended work delivers against assignment brief.

Prepare well-organized, clear, professional and concise communications

Manage all program/campaign elements (direct mail, email, digital, landing pages etc) including timelines, reports, and project implementation

Work closely with other business functions

Foster partnerships with all departments

Manage financial tracking and reporting by assisting account team with monthly job reconciliations

Assist with the Post-Program Evaluation

Ensure all projects proceed according to plan and deadlines, alerting supervisor & account team of potential problems before they occur

Ensure that all client requests are handled in a timely manner

Ensure all information is captured accurately in documents

Verify accuracy of documents and organize scheduled project approvals to increase program efficiency and profitability

Communicate reports and results to internal team, upon request

Position will interact with every department in the company, as well as with senior management

Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct

Technical Requirements:

Proficient in Microsoft Office (Outlook, Word, Power Point)

Proficient in Microsoft Excel (intermediate-to-advanced skills strongly preferred)

Proficient in PDF Editing tool (Adobe Acrobat preferred)

Salesforce CRM experience a plus

Basecamp knowledge a plus

Workfront knowledge a plus

Preferred Qualifications:

Bachelor’s Degree

Minimum of two years of relevant work experience

Strong interpersonal, written and verbal communication skills

Ability to work effectively in a cross-functional, dynamic team environment

Ability to maintain positive, professional demeanor at all times

Strong organizational and time-management skills that reflect the ability to perform, prioritize and re-prioritize multiple tasks seamlessly with excellent attention to detail

Ability to work in a fast-paced environment

Emotional maturity

Automotive Experience

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