Services Sales Engineer Manager

Found in: Resume Library US A2 - 1 week ago

Plano Texas, United States Palo Alto Networks Full time
Job Description

Your Career

As one of our two Services Systems Engineer Manager, you will be the technical leader for the Majors and Public Sector Services Systems Engineering team. You will work closely with the Services Sales Manager and, along with your team, build relationships with your core sellers and customers with the goal of helping them build product adoption and consumption strategies to enable detection and prevention of advanced cyberattacks and breaches. Our customers need guidance on how to deploy and optimize our cyber security platform. Your guidance, expertise, and mentorship of your team of SEs will keep them ahead of the latest cyberthreats and allow your customers to get the most value from their Palo Alto Networks investments.

We are looking for a leader to develop our services system engineering teams, providing training and technical support as a services expert. Additionally, you will provide feedback to the Global practice leads on new feature requests and service offering improvements based on what you learn from your customer base. Your team, in partnership with the services sales managers, will build comprehensive services proposals that allow our customers to accelerate time to value and most importantly, help your client sleep at night as they use our products to build secure digital transactions. 

Your Impact

Recruit and hire new services systems engineers into the territory, hiring the best talent in the industry

Responsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers 

Support your services systems engineer team in complex evaluations, problem-solving and challenging customer environments

Define and create an updated services system engineering training curriculum

Provide effective technical leadership in customer interactions to include sharing security trends and product adoption methodologies employed by other customers to actively be part of the selling process

Own the Transformation Services workshop methodology, documentation/deliverables and training of the SSE team to be able to deliver effective customer facing workshops that define the current state and future state of their security program that maximizes our product and services opportunities and customer ROI

Act as a floating systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challenge

Act as an escalation point for pre-sales and post-sales technical issues that arise 

Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business

Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO

Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for 

Work with the Global practice leads and service delivery leads to recommend new service offerings for our large customers and provide feedback from customers 

Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities

Maintain a general understanding of competitor selling strategies

50-75% travel within the region

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