Business Relationship Manager

4 weeks ago

Plano, United States Tata Consultancy Services Full time
Role: Business Relationship Manager - Communication Media and Information Services

Location: Plano, TX

We are seeking a motivated and experienced Business Relationship Manager to join our team. The Business Relationship Manager will be responsible for cultivating and maintaining strong relationships with our business clients within the Telecom sector. This role will involve understanding the unique needs of customers, providing tailored solutions, working with cross functional teams, presenting the solution to customers, working with delivery leads and ensuring the highest level of customer satisfaction.

Responsibilities:
• Develop and maintain relationships with key clients within the telecommunications (Service provider) industry.
• Client relationship Management and Business development, lead client relationships and build portfolio of >$20 MN, responsible for end to end Sales Process and in-life management of customer relationship (post sales). Should be familiar with cross selling various service lines for customers
• Ability to present and interact at all levels, and have consultative sales capability.
• Ability to work and collaborate across other teams in various service lines and anchor together for the account.
• Exposure to delivery, sales or pre-sales roles will be required
• Understand the specific needs and challenges of customer and provide solutions to meet those needs.
• Own and Build the Account Plan and Sales Strategy for B2B, IT vertical.
• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support.
• Drive thought leadership in the vertical supporting Enterprise (Business to Business).
• Collaborate with internal teams to ensure timely delivery of products or services and to address client needs effectively.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Monitor client satisfaction and proactively address any concerns or issues to maintain high levels of customer satisfaction.
• Stay informed about industry trends, market developments, and competitor activities to identify potential opportunities or threats.
• Work closely with senior customer team (VPs and Directors) to suggest, advice, evaluate and drive business growth.
• The role is initially an individual contributor role and as business continues to grow, there would be an opportunity to build a team would be a possibility per business need

Requirements:
• 8 to 10+ years of relevant experience, with strong sales/relationship management/account management experience
• Business development and project management experience
• Experience in the Telecommunications, Media or similar industry domain
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Highly organized with the ability to manage clients in large and complex structures.
• Proactive and self-motivated, with a strong drive to achieve results and exceed client expectations.

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